Senior UX Researcher, Commerce

Oura is a health technology company whose mission is to empower every person to own their inner potential. Its award-winning Oura Ring and connected app help millions of people worldwide gain deeper knowledge of their readiness, activity, and sleep quality, translating that data into daily insights and practical steps that inspire healthier lifestyles. The company is growing quickly and is committed to ensuring its team members have what they need to do their best work.

You would spearhead holistic user research initiatives spanning digital commerce and enterprise portals, directing efforts from initial scope formulation through to strategic, actionable guidance. You would design and execute user interviews, usability evaluations, concept testing, card sorting, and a range of other qualitative evaluation techniques. You would collaborate closely with partners across the business to surface critical research priorities and ensure findings reach the right audiences.

You would synthesize investigative work into impactful deliverables such as journey maps, entry point analyses, Jobs to Be Done frameworks, page-level goal definitions, and friction maps. You would assess user experiences by integrating qualitative findings with analytics metrics, experimentation outcomes, and heuristic standards. You would articulate themes effectively to leadership, tying customer motivations directly to overarching business and product metrics.

You would also elevate internal research operations by building scalable frameworks, standardized templates, and lightweight workflows that streamline design validation decisions.

You would bring five or more years of dedicated user research practice, with a proven history of guiding end-to-end studies that directly shape product strategy. A proven background evaluating digital commerce platforms alongside B2B, enterprise, SaaS, or complex web applications is required. Exceptional qualitative research mastery is essential, specifically in-depth interviews, usability studies, core synthesis, and the ability to distill key insights responsibly from small user cohorts.

You would be expected to leverage modern AI-driven methodology, using cutting‑edge AI tools to streamline participant recruitment, session moderation, transcript analysis, research repositories, and knowledge sharing, while maintaining rigorous standards around data privacy, ethics, and study integrity. Deep expertise in customer journey mapping, Jobs to Be Done, page‑level objective definitions, heuristic reviews, and comprehensive experience audits is required. You would need to be adept at unifying qualitative insights with quantitative metrics, telemetry, and experiment results to form cohesive narratives.

Outstanding workshop facilitation and communication abilities that build consensus across executive leadership and cross‑functional teams are expected. Practical exposure to centralized research repositories, behavioral analytics suites, experimentation tools, and scalable research operations is required, as is a track record of establishing or scaling a high‑impact research function within rapidly expanding organizations or agile startup environments. Experience researching health, wellness, digital health, healthcare, or wearable technology products is a nice‑to‑have, as is experience working across international markets and diverse user groups.

This is a fully remote role based in the United States. There is a slight preference for candidates located in San Francisco, San Diego, or Boston. Oura is not considering candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, or Wisconsin.…