Food Service Associate - Belfort

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Food Service Associate Non-Exempt Job Description
Last updated: 4/2025

The GATE Store Food Service Associate ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for our guests. The associate performs routine food preparation and customer assistance, collaborates with the Store Kitchen Manager and Store Manager to control store operations and inventory, assists customers with product information, operates food production equipment as required, stocks the coolers and shelves, maintains a high level of cleanliness and organization, performs minor maintenance and repairs on store equipment, operates the register to process cash and credit card payments, and assists in training new and existing team members on food preparation, customer service, and kitchen safety procedures.

• Must successfully complete a pre-employment drug screening and background check.
• Must be able to work a flexible schedule, including weekends and holidays, and split shifts.
• Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with customers and team members.
• Must be detail-oriented and have strong organizational skills.
• Must be able to stand for extended periods of time.
• Must be able to lift, carry, and move up to 50 pounds.
• Must have the ability to perform repetitive movements over long periods of time.
• Must be able to bend, kneel, stoop, and reach (including overhead).
• Fast‑paced food service environment with exposure to heat, cold, and various kitchen equipment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals for food service equipment.
• Must possess basic math skills and be able to effectively follow all safety and sanitation guidelines and regulations.
• Previous experience in a convenience store, restaurant, fast‑food or related environment with knowledge of Food Safety is preferred.
• Ability to obtain Food Safety Certification (or willingness to obtain).

Must possess basic mathematical knowledge and be able to effectively follow all safety and sanitation guidelines and regulations to ensure quality food service. Must have strong customer service skills and gain product knowledge through training to assist customers and to ensure their selection is properly stocked.

• Arrive to work on time, consistently, and follow GATE standards for uniform and appearance.
• Greet customers and assist with questions about products or services offered by GATE.
• Ensure a friendly and efficient checkout experience for customers and handle all payments following GATE policies.
• Contribute to a positive and supportive team environment and communicate accurately and positively to customers and other staff.
• Maintain cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; sanitizing surfaces; properly storing ingredients; and following hygiene protocols.
• Perform minor repairs and maintenance of store food equipment while ensuring food quality and maintaining commercial kitchen cleanliness.
• Prepare made‑to‑order food items according to the set menu, following standard recipes and portion guidelines.
• Accommodate customer requests for menu customizations while maintaining food quality and consistency.
• Ensure proper portion control and presentation of all food items.
• Perform any additional tasks requested or assigned by the Kitchen and Store Managers.
• Reinforce and abide by all applicable Federal, State, Local law rules and regulations, including company policy.

The above description reflects the general details considered to describe the principal functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.