Lead Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last—to help you be yourself.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

The Lead Supervisor is an integral part of the store’s overall success, modeling the behaviors needed to directly impact all aspects of our business:
Sales and Operational Processes. This individual demonstrates exemplary performance behaviors, representing Coach at its highest standards while serving as a versatile player who can adapt to any role within the store environment.

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorses, models, and develops team to deliver Coach’s selling and service expectations.
• Enforces sales strategies, initiatives, and growth across all categories.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling tactics to contribute to overall store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results‑driven, including through team selling and selling to multiple customers.
• Productivity management: holds sales team accountable for personal sales.
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitors process over time to achieve business goals and objectives.
• Builds credibility and trust with team and customers, serving as a personal fashion advisor to deliver business results.
• Creates positive impressions with store team and customers by bringing best self to work, consistent with Coach's Guide to Style.
• Acts as a brand ambassador in the local market or mall to drive brand loyalty and business (charity events, local associations, mall initiatives).
• Is sensitive to customer and team needs, tailoring approach by reading cues.
• Solution‑oriented and forward‑thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate.
• Develops both self and individual product knowledge, staying aware of current collections.
• Understands the positive sales impact staffing has on the business and recruits accordingly.
• Coaches, develops, and motivates the team daily, weekly, and monthly to meet goals and utilize company tools; delegates and empowers others, encouraging individual growth.
• Welcomes feedback and adapts behaviors; creates short and long‑term goals to achieve personal metrics and performance development.
• Regularly provides feedback to others; coaches performance to a higher standard and provides constructive feedback to Store Manager(s) and Assistant Store Manager(s).

• Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively.
• Demonstrates strong business acumen.
• Interacts and communicates with supervisor(s) on a regular basis; remains adaptable, flexible, and maintains a calm and professional demeanor.
• Maintains interior and exterior upkeep of the building in partnership with the corporate office.
• Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
• Adheres to all applicable Coach retail policies and procedures, including POS and operations procedures.
• Leverages Coach's tools and technology to support relationship building and clienteling efforts, driving sales and achieving individual and team goals.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productivity functions.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.

• Drive for Results – consistently exceeds goals, bottom‑line oriented, and pushes self and others for results.
• Customer Focus –…