Alterations Customer Service Representative

Alterations Customer Service Representative

Join to apply for the Alterations Customer Service Representative role at David's Bridal
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We empower our customers and employees to stay true to their dreams and find the one—whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (Met Life Hyatt Legal Plans)
• Pet Insurance

• Welcome customers with genuine enthusiasm over the phone, virtual chats, and in person.
• Use all systems to manage the customer flow and deliver a five‑star customer experience.
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers.
• Provide exceptional service experience to multiple customers at one time and contribute to store achievement of Five‑Star Customer Service.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event.
• Promote all alterations services and personalization options.
• Maintain store standards (clean, organized, promotional readiness, store recovery). Maintain high dress code standards.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise. Follow quality control guidelines and inspect all garments altered, steamed, pressed to verify pristine condition before final delivery to customer.
• Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick‑ups and first quality standards for all merchandise.
• Support all cash wrap behaviors and process transactions with accuracy.
• Seek assistance from the Alterations Manager to address customer issues that the employee cannot resolve.
• Maintain a clean and well‑organized alterations room.
• Perform duties and tasks as assigned by store management.

• Occasionally stand, walk, sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; move throughout the store; talk to and hear customers.
• Manual dexterity to perform non‑selling responsibilities, such as use of POS counting money, steaming garments, accessing computers and receiving or initiating telephone calls.
• Ability to lift or move up to 10 pounds.
• Must be able to see up close and at a distance, use peripheral vision, depth perception, and be able to read and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree
• 1‑2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.