Team Lead Retail- Oakleaf

Pay Range

Base pay: $15.75/hr

8460 Merchants Way, Jacksonville, FL 32222

Team Lead – Retail Stores

Goodwill Industries of North Florida is currently seeking a Team Lead for our retail stores. The Retail Team Lead assists the Store Manager and Assistant Store Manager in the store’s daily operation and achievement of sales results.

• Assists the Assistant and Store Manager with managing the processing of donated materials in a timely manner following the production system.
• Assists the management team with obtaining and maintaining the store revenue goals and budgeted expenses.
• Ensures compliance with all store policy and procedures as outlined in the Store Manual, the Employee Handbook, and the Worker’s Compensation manual.
• Ensures proper accounting for all store revenue.
• Maintains high standards of customer service and good customer/donor relations.
• Assists with training and developing staff in all aspects of their responsibilities and promotes a safe, productive work environment.
• Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging merchandise and thanking the customer.
• Assists customers with shopping needs and interacts professionally in a fast‑paced retail environment.
• Pulls racks for transporting clothing from the back room to the sales floor and positions them correctly.
• Rearranges clothing on racks, removes items from the floor, dusts, and pulls clothes from racks that are too full to keep the sales floor clean and properly displayed.
• Greets donors, receives merchandise, and provides an itemized receipt if desired.
• Reports known or suspected security or theft problems to the Store Manager or other management members.
• Processes donated goods according to standard operating procedures.
• Examines shoes, electrical, and mechanical merchandise and other non‑clothing items to determine appropriateness for sales floor.
• Handles customer or donor complaints in the absence of the Assistant or Store Manager.
• Brings all policy violations and employee relations issues to the Assistant Manager and/or Store Manager for resolution.

• Minimum of 2 years prior retail experience preferred.
• High School Diploma or equivalent required.

• Excellent communication and customer service skills.
• Ability to promote and ensure workplace safety.
• Proficiency with POS reporting procedures.
• Reliable transportation and a valid driver’s license.
• Energy and enthusiasm to help others.
• Openness to learn a team player.
• Excitement for a career in retail.
• Basic computer skills, reading, comprehension, and basic math using a calculator.
• Ability to regularly lift up to 10 pounds and occasionally up to 50 pounds.
• Team‑oriented and collaborative interpersonal relationships.
• Organize and prioritize information.
• Proactive, self‑starter, and energetic.
• Respectful customer relationships.
• Understanding of inventory management software and related web‑based programs.
• Reasoning and logic.
• Maintain records.
• Sensitivity to the service population’s cultural and socioeconomic characteristics.

• Standing, walking, lifting (up to 50 lbs), carrying (up to 50 lbs), kneeling, pushing/pulling, bending stooping, reaching, turning, repetitive motions.
• Reading (preferred), color recognition (preferred).

Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.

Due to the volume of applications received, we are unable to provide information on application status by phone, e‑mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by a representative from human resources for the next steps in the selection process. This position is subject to close at any time.

Entry level

Full‑time

Sales and Business Development

Retail