Retail Brand Expert

ob description:

Job summary

Shady Rays, one of the largest and fastest growing mid-priced sunglasses brand in the U.S., has an exciting opportunity for a Part-Time Brand Expert in our brand new store opening in November ns Town Center. We are a high growth, high impact company with a vision to become the largest mid-priced sunglasses brand in the U.S. and be the most loved brand in the industry.

As a Brand Expert, you’re the face of the brand. You’ll greet every customer, get shades on faces, demontrate why polarized lenses matter, and help each customer find shades that fit their needs.

The ideal candidate will be customer obsessed, driven, and a forward-thinker. This individual will be responsible for assisting customers throughout the buying process. Duties will include greeting customers, responding to customer inquiries, resolving customer issues, improving engagement with our eyewear, providing outstanding customer service, and assisting management with daily operations.

At Shady Rays you can look forward to ongoing support and a company culture that believes in open communication, inclusivity, and true work-life balance. We also offer flexible schedules, employee discounts, paid time off, and paid holidays. We are a team of creative and collaborative individuals who are passionate about our brand, purpose, and customers.

• Clearly communicates and models Shady Ray’s values and brand philosophy to team members and customers
• Ensures that each customer receives outstanding service by providing a friendly environment through greeting and acknowledging every customer, maintaining solid product knowledge, and offering a frictionless customer experience navigating between in store and online purchasing
• Handles all customer interactions including potential issues and returns courteously and professionally
• Works as a team to meet store goals
• Maintains an awareness of all promotions and advertisements
• Assists management in day-to-day store operations including processing, replenishing merchandise, and monitoring floor stock
• Assists in maintaining a clean and organized sales floor adhering to brand visual standards
• Contributes to a positive atmosphere that is fun, professional, productive and team oriented
• Has a thorough understanding and use of the technology tools that support the customer experience
• Contributes to maintaining all brand and operating standards to support brand consistency
• Adheres to all policy and procedures

• Can work evenings weekends, and holidays on a flexible schedule
• Energetic, outgoing, and enjoys meeting new people
• Likes demonstrating products and helping people decide – not just ringing them up
• 6 mos+ retail experience
• Tech-savvy with experience using POS systems
• Ability to stand for extended periods of time during shift
• Ability to carry, lift, and move merchanise up to 50 lbs as needed

• Good communication/interpersonal skills
• Technologically adept
• Attention to detail
• Passion and drive to excel

Founded as an independent, American-owned company, Shady Rays has emerged as one of the fastest-growing sunglasses brands in the United States by combining premium polarized lenses with industry-leading customer protection programs. Every pair of Shady Rays sunglasses comes with the exclusive Shady Rays Limited Lifetime Craftsmanship Warranty and Lost & Broken Protection, ensuring customers can pursue their adventures worry-free.

Beyond sunglasses, Shady Rays offers a complete lifestyle collection including snow goggles, UV protection shirts, prescription glasses, and blue light glasses. The company's Shady Rays Impact initiative channels every purchase toward meaningful community giving, reinforcing the brand's commitment to making a positive difference in the communities it serves.

For more information about Shady Rays, visit  and follow @shadyrays on social media platforms

• Flexible Scheduling
• Paid Time Off
• Employee Discounts
• And more

Background check and drug test required prior to employment with ongoing random drug test potential.

Job Type: Part-time

Pay Range: $15-$18

• Employee discount
• Flexible schedule
• Paid time off

Work Location:

In person