Retail Operations Jr. Associate

Remote; 50% travel

$70,000 - $75,000 annual salary

Marine Layer is a Certified B Corp that designs and manufactures its own line of casual apparel, and sells through web, retail and wholesale. We have an amazing Fleet of 55 stores (and counting!) across the country. Our success has been built on a small, hard-working team that has a lot of fun and passionately believes in what we are building.

We’ve managed to transition from a start-up into a national brand by staying true to our roots and thoughtfully expanding the team with some incredibly talented (and fun) people who want to help us build something special. That’s where you come in...

In the last decade, we have managed to go from one store to over 50… and we are still growing! While we’re proud of our new stores, we want to keep the love flowing into our tried & true locations. The Retail Operations Projects Jr. Associate will play a vital role on our Retail Operations Projects team, driving the execution of all operational processes by providing a boots-on-the-ground presence at store openings and supporting all facilities coordination & maintenance.

This person will report directly to our Retail Operations Projects Associate.

This includes:

• Supporting Retail Maintenance and Retail Operations in the upkeep of existing stores with minimal operational impact
• Coordinating project administrative tasks including vendor outreach, maintenance & technology support, invoicing and expense tracking
• Collaborating cross-functionally with all relevant departments and third party vendors to ensure that project timelines and tasks are executed on schedule and to budget
• Leading new store teams through execution of operational tasks while conducting training aligned with best practices
• Assessing onsite operational requirements & moves quickly to execute, exhibiting change agility & implementing necessary changes in the moment
• Pack your bags! This assignment requires the ability to travel as needed

Specifically, you’ll be responsible for the following:

• Providing 1st level triage for incoming maintenance and technology work orders
• Monitoring ticketing systems and cover support hotline on weekends and after hours
• Tracking OpEx spending and processing invoices in accordance with Finance guidelines
• Designing and executing the set-up of BOH/FOH operational components according to brand standards
• Implementing and testing tech stack, both hardware and software, to ensure a smooth customer experience at opening, as well as training new store teams on those resources
• Figuring out "downtime productivity" and keeping the store teams engaged and or working
• Continuously refine & replicate project efficiency processes
• Possessing a growth mindset and constantly reiterating on "re-opens" to make it a curtains up experience for the internal and external customers

It bodes well if you are…

An Authentic Brand Advocate.

You should know the brand, like the brand, and understand what it takes to build the brand and represent the company in an authentic way. You will be responsible for helping build a team and culture that reinforces and strengthens our brand.

Experienced in Retail Operations.

We are looking for someone with experience. We want someone with store leadership experience and or supervisory skills who understands the broad array of responsibilities associated with retail operations. Ideal candidate has 2-3 years of experience in a variety of retail positions. In-store experience is strongly preferred.

You are concise, thoughtful, a strong communicator and possess excellent time management skills. You are excited about the prospect of helping the team to achieve operational excellence. You are…