Luxury Operations Lead, Jewelry & Returns

Salary Range $50,963 - $63,704*

Job Description:

WHO WE ARE:

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail.

WHAT YOU WILL DO:

General Office

• Lead and coordinate the opening of the store: safe, controller, registers and distribution of reports

• Supervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash

• Act as escalation specialist in resolving customer issues, both internal and external

Jewelry Operations

• Follows and trains Jewelry Standards and Shipping Guidelines, makes recommendations to improve processes and maintains inventory accuracy.

• Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standards

• Supervises the efficient processing of re-tickets, RTV’s, Transfers, Advanced Shipping Notice (ASN) Shipments and price changes

• Oversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standards

• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled

• Maintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoices

• Receive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycle

• Ensure SOA team prepares and submits all special order requests

• Process and oversee Jewelry fulfillment

Returns Desk

• Resolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain product organization, create, pack and manifest transfers, and galvanize a return transfer compliance of 95%+

Common

• Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)

• Supporting the AGMO and corporate team with cross-functional training of specialized operations team,

• Assist in the implementation of policies and best practices, makes recommendations to Management team

• Proactively partner with AGMO and corporate team on weekly/monthly workload

• Motivate team to meet results; make recommendations to Management for hiring, firing and promotion decisions

• Assist managers and associates on the selling floor as necessary

• Following up on reporting, outstanding invoices, and escalated issues to resolve

WHAT YOU WILL BRING:

• Ability to drive profitability through execution of SOA KPIs

• Comfortable with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners

• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision

• Ability to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organized

• Ability to influence team to follow store policies & procedures to help in decision-making

• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally

• Maintains confidentiality when handling issues

• Other store initiatives as…