Floral Department Lead & Design Specialist

Job Summary

Assists in managing the daily operations of the floral department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing floral products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.

Essential Responsibilities

Responsibility

% Of Time

Service

Creates an environment that enables customers to feel welcome, important and appreciated that will increase customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality and value. Designs floral arrangements, boutonnieres, corsages, funeral sprays, etc. Merchandise product to reflect the season and maintain department visual standards.

Offers product samples, answers product questions and offers customers assistance in finding or suggesting products Ensures customer requests and special orders are fulfilled.

Job Summary

Assists in managing the daily operations of the floral department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing floral products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.

Essential Responsibilities

Responsibility

% Of Time

Service

Creates an environment that enables customers to feel welcome, important and appreciated that will increase customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality and value. Designs floral arrangements, boutonnieres, corsages, funeral sprays, etc. Merchandise product to reflect the season and maintain department visual standards.

Offers product samples, answers product questions and offers customers assistance in finding or suggesting products Ensures customer requests and special orders are fulfilled.

40%

Financial

Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.) Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Assists in planning, organizing, and performing the inventory process. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy.

30%

Leadership

Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Guides and empowers the team to meet or exceed the goals. Adheres to all local, state, and federal laws, and company guidelines.

20%

Compliance/Safety

Ensures company standards for…