New Home Sales Consultant

Join to apply for the New Home Sales Consultant role at Starlight Homes
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Location:

Jacksonville, FL | Salary: $ – $

Founded in 2017, Starlight Homes builds homes designed specifically for first-time home buyers. Our mission is to make home ownership a reality through expertly crafted, affordable homes and a simple, smooth buying journey. With our parent company, 2023’s Builder of the Year Ashton Woods, we have welcomed over 60,000 people to their new homes. We are proud of our shared values:
Unwavering Integrity, Trail Blazing, Bold Action, Collective Compassion, and Unconditional Respect.

This is a commission‑based role.

As a New Home Sales Consultant, you will serve as a trusted guide throughout the home‑buying process, using the Starlight Sales Process and delivering exceptional customer service. Your successful completion of our 4‑week award‑winning training will prepare you to work with a dedicated team that values growth, culture, and client satisfaction.

• Deliver outstanding customer service through inbound phone calls, educating interested parties about products, setting appointments, and answering questions professionally.
• Develop, practice, and deliver a strong sales presentation consistent with company training.
• Maintain high levels of activity: engage new prospects, follow up with interested prospects, and set appointments to close.
• Respond to customer queries promptly and efficiently.
• Communicate regularly with Starlight team members and provide updates during weekly meetings.
• Present organized information regarding prospective and engaged prospects to the Sales Manager.
• Utilize all resources to transition leads into prospective customers and follow up with customers under contract.
• Generate referrals by upholding a high standard of customer service and satisfaction.
• Enter leads, appointments, and all communications into Salesforce daily.
• Build and maintain relationships with realtors by visiting offices, networking, and conducting business.
• Present Starlight homes knowledgeably and professionally.
• Be a subject‑matter expert on the homebuilding process and educate prospects on expectations.
• Research community information (schools, utilities, taxes, recreation, shopping) to aid clients in their decisions.
• Work with clients to understand their vision and match the perfect home to meet their needs.
• Use training modules to stay consistent with Starlight’s process and continually improve sales delivery.
• Call all customers the night before loan application, the night of sale, and at least once per week under contract to maintain rapport.
• Respond to phone calls and e‑mails from the Starlight team within 24 hours.

• At least 2 years of direct sales or customer service experience.
• Valid/Active driver’s license.
• Ability to work weekends (Monday/Tuesday or Thursday/Friday off).
• Work onsite at the model home or community mobile office.
• Proficiency with Microsoft Office and the ability to learn new software.
• Strong verbal and written communication skills.
• Professional appearance and conduct at all times.
• Collaborative approach to support team success.
• Adaptable, flexible attitude.
• Ability to handle high‑volume situations.
• Strong work ethic, drive, positive attitude, and decision‑making skills.
• Maintain an organized workspace and keep the office presentable.

• Read, write, and speak fluent English; perform basic calculations.
• Hearing and vision sufficient to use office equipment.
• Use hands and fingers for standard office equipment.
• Occasional lifting up to 20 pounds.
• Reasonable accommodations available for qualified individuals with disabilities.

• Standard office environment with occasional walking and standing.
• Fast‑paced environment with frequent schedule and priority changes.

The above statements are intended to describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities or skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Job duties may change at any time at the company’s sole discretion.

Not applicable

Full‑time

New Home Sales Consultant

Starlight Homes is an Equal Employment Opportunity Employer and all qualified applicants are considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.