Inside Sales Associate II

About the Role

ADI, part of Resideo Inc, is North America’s leading wholesale distributor of security and low-voltage products. We are passionate about helping our customers prosper in an exciting and growing marketplace. This Inside Sales Associate role focuses on increasing market share, uncovering new opportunities, and providing solutions that build long‑term customer partnerships. This position is not eligible for US visa sponsorship.

• Meet performance targets by growing revenue and increasing margin of assigned accounts.
• Increase order size, grow customer transactions, and leverage pricing tools to improve margin.
• Expand customer base by adding new customers.
• Identify opportunities and convert customer purchases from competitors.
• Manage all existing accounts through steady communication using the Customer Database.
• Make outbound calls and reach a minimum number of calls daily to present leads.
• Promote positive relationships within ADI to encourage team sales and exceptional customer service.
• Educate customers about new products and product lines, staying abreast of industry developments.
• Maintain and update customer interactions in the tracking system.
• Apply knowledge of products and services and sell them to customers.
• Explain product features and advantages in non‑technical terms.
• Stay up to date on new offerings and technology trends through industry news.
• Leverage ADI resources, services, and programs to educate customers.
• Provide an exceptional shopping experience in-store, by phone, and online.

• 1 year of sales experience.
• Excellent verbal and written communication skills.
• Computer literacy; basic knowledge of Microsoft Office.
• Desire to be in a sales role and accountable for sales revenue.

• Prior experience in retail, hospitality, or customer service with negotiation skills.
• Understanding of marketing skills.
• Knowledge of customer relationship management (CRM) tools.
• Ability to thrive in a fast‑paced, results‑driven environment.
• Prior distribution experience.
• Excellent negotiation skills.
• Team‑orientated yet autonomous.
• Highly competitive sales mindset with a desire to contribute to a winning team.

• Monday to Friday working hours – no weekends.
• Opportunity to progress within a global business.
• Comprehensive benefits including life and health insurance, accidental death and dismemberment, disability insurance, 401(k) plan, vacation & holidays.

Job
Job Category:
Inside Sales
Posting Date:
Degree Level: No Formal Education

Job Schedule:

Full time

Location:

7950 Belfort Pkwy, Jacksonville, 32256, US (On‑site)
Incentive Eligible: SIP
Business: ADI Global Distribution
Hiring Salary Range: $13.41 – $25.38 per hour, based on market conditions, skills, and experience
Benefits: comprehensive benefits as noted above
US Visa Sponsorship Eligibility:
Not eligible

Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, please refer to the "EEO is the Law" poster and supplement, as well as the Pay Transparency Nondiscrimination Provision.

Resideo complies with applicable equal employment laws in all countries where we do business.