Managing Director, National Accounts

Kustom US, founded in 1968, is a privately owned, full-service disaster recovery and restoration contractor serving leading insurance providers and large commercial portfolios across the nation. The company delivers comprehensive commercial consulting, pre-loss disaster planning, and emergency restoration services with a strong focus on best-in-class service. For over five decades, clients have relied on Kustom US to deescalate complex disasters through creative solutions, meticulous attention to detail, and consistent performance.

The organization combines the strength of national resources with the care of local, boutique service to restore both properties and peace of mind. Kustom US is dedicated to helping businesses recover quickly and effectively in the moments that matter most.

The Managing Director, National Accounts is a full-time, remote role responsible for overseeing strategic relationships with key national clients and driving growth across large commercial portfolios. This role manages the end-to-end client lifecycle, including business development, contract negotiations, account planning, and performance reporting for national accounts. The individual collaborates closely with operations, project management, and finance teams to ensure seamless delivery of disaster recovery and restoration services that meet client expectations and service-level agreements.

Daily activities include identifying new opportunities within existing accounts, leading executive-level presentations, resolving escalated client issues, and monitoring market trends to inform strategic initiatives. The Managing Director also mentors account teams, supports consistent service standards across regions, and contributes to long-term organizational planning for national account expansion.

• Strong account management and client relationship skills, including experience leading strategic national or key accounts and managing complex commercial portfolios.
• Business development and sales capabilities, with a track record in identifying new opportunities, negotiating contracts, and achieving revenue and profitability targets.
• Operational and project oversight experience, preferably in disaster recovery, restoration, construction, insurance services, or related fields.
• Analytical and strategic thinking skills, including the ability to interpret financial and performance data, develop account plans, and make data-informed decisions.
• Advanced communication and presentation skills, with experience engaging executive stakeholders and collaborating cross-functional teams.
• Leadership and team management experience, including mentoring account teams and driving accountability for service quality and client satisfaction.
• Proficiency with CRM and account management tools, and comfort working in a remote, technology-enabled environment.
• Bachelor’s degree in business, management, or a related field; an advanced degree or relevant industry certifications are a plus.
• Experience in national-scale service delivery and willingness to travel as needed to meet with clients and internal teams.