Enterprise Account Manager

Enterprise Account Manager

The Enterprise Account Manager at Mosai is responsible for driving significant revenue growth across a portfolio of strategic, high-value clients by identifying, developing, and closing complex expansion opportunities. This role operates as a trusted advisor to executive stakeholders, building deep, consultative partnerships and aligning Mosai's solutions to long-term client objectives and organizational priorities. The Enterprise Account Manager leads sophisticated upsell, cross-sell and renewal motions, navigating multi-threaded buying groups and longer sales cycles, while collaborating closely with Client Engagement, Product, Training and Enablement, Revenue Operations and Marketing to deliver measurable business impact.

This role owns the full expansion lifecycle—from strategic account planning and opportunity creation through negotiation and close—and is accountable for expansion ARR, net revenue retention, renewal, and strengthening Mosai's position as a mission-critical partner.

Job Duties:

• Develop and execute comprehensive account plans to identify and accelerate expansion opportunities within a portfolio of enterprise clients
• Build and maintain senior-level relationships, including C-suite and executive stakeholders, to influence long-term growth and partnership strategy
• Lead complex, multi-stakeholder sales cycles, including discovery, value articulation, solution positioning, negotiation, and close
• Drive upsells and cross-sell opportunities by aligning Mosai's evolving product offerings to client business objectives and measurable outcomes
• Partner cross-functionally with Client Engagement, Product, and Marketing to shape account strategy, inform product direction, and deliver cohesive client experiences
• Conduct high-impact executive presentations, business reviews, and tailored product demonstrations (virtual and on-site)
• Proactively identify risks and opportunities within accounts to improve retention and unlock incremental revenue
• Maintain accurate pipeline management, forecasting, and account insights within CRM systems
• Consistently meet or exceed quarterly and annual expansion revenue targets
• Mentor and support junior team members as needed; contribute to best practices and process improvements across the sales organization
• All other job-related duties as assigned

Minimum Requirements:

• Bachelor's Degree from an accredited institution
• 5–8+ years of experience in a quota-carrying sales role, with a strong track record of success in enterprise SaaS and/or healthcare environments
• Proven ability to manage and grow large, complex accounts with multiple stakeholders and business units
• Demonstrated success in closing high-value, multi-year expansion deals
• Strong proficiency with CRM platforms (e.g., Salesforce, Hub Spot) and standard business tools
• Exceptional communication, presentation, and negotiation skills, with experience engaging executive audiences
• Strategic thinker with the ability to translate client needs into scalable solutions and business outcomes
• Highly organized with strong pipeline management and forecasting discipline
• Self-motivated and adaptable, with the ability to thrive in a fast-paced, evolving organization
• Ability to independently manage complex challenges while exercising sound judgment on escalation

Preferred

Skills and Experience:

• Experience selling into post-acute healthcare, broader healthcare, or health tech organizations
• Familiarity with value-based selling methodologies and enterprise account planning frameworks
• Experience collaborating with Customer Success or Client Engagement teams on retention and growth strategies

Physical Demands of Our Work Environment:

• This position uses a computer and other office equipment as needed to perform duties.…