Inbound Sales Rep - Pet Team

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of Met Life’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and work forces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences.

Join us and be part of an organization committed to supporting customers when they need us most.

Target Start Date
:
January 11, 2027

Training Schedule :
Monday
- Friday, 8 - 4:30pm EST for the first 3 weeks.

PLUS One weekend (Saturday & Sunday) a month (10-7pm EST) on a rotating schedule

On the week you work weekend, you will be given 2 days off during the week to compensate for the weekend work. (not necessarily consecutive.)

Candidates that are within 50 miles and commutable to a Met Life office will be required in-office 1x per month.

Requirement:
Candidates must have an active Property & Casualty License (not personal lines), in their home state and the ability to obtain all 50 states after hire.

Met Life's Inside Sales Representative will work directly with pet parents to provide solutions for their pet insurance needs in a call center environment. He or she will manage and optimize inbound calls as well as other leads to increase policy sales. The Sales Agent will work to improve customer retention by problem solving, educating, and providing a WOW! experience for their customer.

• Manage inbound email, chat and phone inquiries from pet parents for the purpose of selling pet insurance policies.
• Manage time and other resources to ensure sales goals are met consistently.
• Handle all interactions promptly and effectively to minimize wait times.
• Build rapport with potential customers to reinforce the value of Met Life's brand and our pet insurance products.
• Build strong knowledge of products and services offered.

• High school diploma or GED
• 2 plus years sales experience
• Proven attendance reliability.
• Flexible schedule requirements, with the ability to work evenings and weekends.
• Possession of an active Property and Casualty insurance license in home state - required prior to hire
• The ability to obtain 50 states as a condition of employment.

• Proven sales success within an inbound service environment, preferably a direct sales environment.
• Insurance industry sales experience
• Service industry and/or Contact Center experience
• Ability to operate in a fast-pace, multi-tasking environment with deadlines.
• Strong written, verbal, interpersonal, and phone communication skills.
• Excellent tracking, follow-up, negotiating, and relationship building skills.
• Demonstrated ability to consistently overcome objections.
• Articulate, professional, and possesses a strong quality sales mindset with attention to detail.
• Proven history of adherence to corporate policies, procedures, and guidelines.
• Strong computer background using MS Word, Excel, and Internet.

The expected salary ran ge for this position is $41,600. This role may also be eligible for incentive compensation under the sales plan for the position. All incentives and benefits are subject to the applicable plan terms.

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by…