Client Success Manager

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

At Pavago, one of our clients is hiring a high-performing Client Success Manager (CSM) to own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency serving roofing and home services businesses across the United States.

This is not a traditional customer support role.

You’ll take ownership of a portfolio of approximately 50–60 client accounts , guiding each client from onboarding through renewals while identifying opportunities to expand their business. You’ll partner closely with media buyers, creative teams, and operations, allowing you to focus on client outcomes, strategic conversations, and long-term account growth.

If you have the mindset of a closer, enjoy managing client relationships, and are motivated by revenue growth, accountability, and measurable performance, this role is a strong fit.

• Lead onboarding for newly signed clients.
• Collect required assets and information for campaign launches.
• Set clear expectations regarding timelines, deliverables, and success metrics.
• Drive fast, organized campaign launches.
• Establish a strong foundation for long-term client success.

• Own a portfolio of approximately 50–60 active client accounts
  .
• Build trusted, long-term client relationships.
• Conduct strategic check-ins and business reviews.
• Proactively manage expectations and address concerns before they escape.
• Ensure every client understands campaign progress and next steps.

• Manage your client portfolio like a sales pipeline.
• Categorize accounts based on health, engagement, and revenue opportunities.
• Drive client renewals through consistent communication and strong performance.
• Identify and execute opportunities for:
  • Market expansion
  • Service expansion
  • Prepaid retainers
  • Additional products and services
• Position recommendations as strategic business advice rather than sales pitches.

• Monitor client satisfaction and campaign outcomes.
• Collaborate with internal teams to ensure client objectives are achieved.
• Identify potential risks and reduce client churn proactively.
• Secure:
  • Renewals
  • Upsells
  • Testimonials
  • Reviews
  • Client referrals
• Contribute directly to recurring revenue growth.

• Work closely with:
  • Media Buying
  • Creative
  • Operations
  • Leadership
• Ensure internal teams remain aligned on client priorities.
• Communicate client feedback and opportunities for continuous improvement.

• Clients experience smooth onboarding and remain engaged.
• Renewals become a natural outcome of consistent value delivery.
• Client portfolios continue to grow through upsells and expansions.
• Client satisfaction remains consistently high.
• Testimonials, referrals, and reviews are generated regularly.
• Revenue retention and expansion targets are achieved.

• You take complete ownership of your client portfolio.
• You’re proactive and communicate issues before they become problems.
• You remain calm and confident during difficult conversations.
• You balance empathy with accountability.
• You enjoy helping clients grow their businesses.
• You’re motivated by measurable results and continuous improvement.
• You thrive in fast-paced, high-performance environments.

• Proven experience in:
  • Client Success
  • Account Management
  • Customer Success
  • Account Growth
  • Relationship Management
• Experience managing a portfolio of client accounts.
• Strong consultative communication and relationship-building skills.
• Experience driving:
  • Client renewals
  • Upsells
  • Account expansion
• Excellent written and verbal English…