Inside Sales Representative

Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to close sales, retain existing customers who are moving, and schedule install appointments with our ADT Field employees.

Join our Relocation Team and take advantage of a competitive compensation plan designed to reward performance. The role offers total target compensation of up to 100k+ annually, inclusive of base pay and target incentive earnings. High performers may have the opportunity to earn above target based on results.

• One year of sales and/or retention experience preferred.

• Proven sales ability and closing skills.
• De-escalation skills to ensure callers receive the best customer experience.
• Strong listening skills used to conduct needs analysis.
• Application skills to use what you learn on the call to overcome sales objections.
• Excellent problem solving and communication skills.
• Ability to multi-task while speaking to prospects.

• This role is on onsite position in our Jacksonville, FL office.
  • After 6 months in the role, you may be eligible for a remote schedule.
  • Once in a remote schedule, agents are required to work onsite in our Jacksonville office for one week, every 5-8 weeks.
  • Eligibility is based on meeting the training and performance goals established by your manager.

• The starting hourly rate for this position is $11.00 per hour plus commissions
• We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 12/25/26. The role is scheduled to start 01/18/27.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants:
Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at  to learn more.