Client Partner; Account Executive

Remote

8-12 Years

Head of Sales / CEO

Tek Vizion is a global leader in Unified Communications (UC), Collaboration, AI-powered Communications, Cloud Migration, Professional Services, Managed Services, and Testing & Certification solutions. We partner with leading technology vendors, service providers, enterprises, and system integrators worldwide to validate, deploy, and optimize next-generation communication solutions.

The Client Partner will own the overall customer relationship, account strategy, renewals, and revenue growth for assigned enterprise accounts within Tek Vizion's Testing Business.

The role involves managing relationships across customer project teams, business stakeholders, procurement teams, and executive leadership. The Client Partner will be responsible for understanding customer requirements, identifying opportunities for expansion, driving contract renewals, and ensuring long-term customer engagement.

The individual will work closely with the CEO, Head of Sales, Sales Engineers, Solutions Consultants, Practice Leaders, and Delivery Leads to strengthen customer relationships and grow revenue from existing accounts.

• Own customer relationships and engagement strategy across assigned enterprise accounts, building strong relationships with project teams, business stakeholders, procurement, and executive decision-makers.
• Develop and maintain account plans covering customer roadmaps, stakeholder mapping, revenue targets, and growth opportunities.
• Understand customer business priorities and technology roadmaps, identifying opportunities for cross-selling, upselling, and expanding Tek Vizion's testing services.
• Drive account growth, maintain a healthy opportunity pipeline, and support commercial discussions and negotiations.
• Stay informed about developments in UC, UCaaS, Contact Center, CCaaS, Telecom, and enterprise communications to identify relevant business opportunities.
• Represent Tek Vizion in customer meetings, industry events, and relevant partner engagements.

• Own the end-to-end renewal process, initiating activities at least 180 days before contract expiry, maintaining forecasts, and ensuring timely closure.
• Lead Quarterly Business Reviews (QBRs) with Delivery Leads, review engagement performance and value delivered, capture customer feedback, and track action items to closure.
• Identify renewal risks and customer concerns, develop mitigation plans, and drive resolution through internal stakeholders.
• Collaborate with the Head of Sales / CEO, Solutions Consultants, Practice Leaders, Delivery Leads, Finance, Legal, and Sales Operations to manage customer requirements, proposals, contracts, and account growth.
• Maintain accurate CRM records and reporting, communicate account developments and opportunities to leadership, and build customer advocacy through references and testimonials.

• 8-12 years of experience in B2B technology sales, enterprise account management, or technology services sales.
• Minimum 4 years of experience managing existing enterprise customer accounts.
• Minimum 3 years of experience selling into Unified Communications (UC), Contact Center (CC), Telecom, or related technology services.
• Demonstrated experience in enterprise account management, customer retention, contract renewals, and revenue expansion.
• Experience managing relationships with senior customer stakeholders, procurement teams, and executive decision-makers.
• Understanding of enterprise technology services, testing services, and customer engagement models.
• Experience using CRM platforms for account management, opportunity tracking, and revenue forecasting.
• Strong communication, negotiation, presentation, and relationship management skills.

• Strategic Account Management
• Enterprise Relationship Management
• Consultative Selling
• Revenue Growth and Account Expansion
• Commercial Negotiation
• Customer Retention and Renewals
• Stakeholder Management
• Business Acumen
• Forecasting and Pipeline Management
• Cross-functional Collaboration
• Executive Communication

• Customer Retention
• Revenue Expansion
• Renewal Management
• Account Growth
• Customer Satisfaction
• Account Planning
• CRM Discipline
• Customer Engagement