Security & Emergency Preparedness Manager

Security Manager

At Community Hospice & Palliative Care, we're honored to bring clinical excellence and compassion to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

The Security Manager oversees organizational security operations and emergency preparedness activities. S/he is responsible for minimizing organizational risk and promoting a safe, secure, and compliant environment for patients, visitors, volunteers, vendors, and staff across all Community Hospice & Palliative Care locations.

Position Details

• Work Location:
  
  Community Hospice and Palliative Care main location, 4266 Sunbeam Road Jacksonville FL
• Days/
  
  Hours:
  
  Monday - Friday 8:00am - 5:00pm;
  Weekends and evenings as needed
• Compensation:
  Commensurate with experience; full benefits package including 23 days annual PTO

Job Responsibilities

• Provides direct supervision of security personnel across multiple locations, including recruitment, onboarding, scheduling, performance management, coaching, time and attendance management, cross-training, and professional development.
• Ensures compliance with applicable laws, regulations, and organizational safety, security, and operational policies and procedures.
• Demonstrates and promotes exceptional customer service and positive guest relations with patients, visitors, vendors, and staff.
• Maintains security staffing schedules, coordinates contract personnel as needed, serves as emergency backup coverage, and participates in on-call responsibilities.
• Administers the organization's access control and identification programs, including employee badging, photo identification, credential management, and visitor/vendor access controls.
• Develops and maintains collaborative relationships with local emergency response agencies, including law enforcement, fire rescue, emergency management, and public health officials, to support organizational security, emergency preparedness, response, and recovery activities.
• Serves as a subject matter resource to organizational leadership, committees, and external stakeholders regarding security, emergency preparedness, insurance, and risk management matters.
• Ensures security and emergency equipment, including surveillance systems, access controls, alarms, and related technologies, are operational through routine inspection, testing, maintenance, and repair.
• Oversee security patrol operations, electronic logging systems, incident investigations, documentation, reporting, and follow-up activities across multiple facilities.
• Coordinates and delivers required security and safety training programs, including active shooter preparedness, de-escalation techniques, workplace violence prevention, and new employee orientation content.
• Compiles reports and facilitates Safety and Security Risk Committee meetings.
• Provides assigned on-site security coverage and operational support for designated facilities and departments.
• Maintains compliance with applicable federal, state, local, accreditation, and organizational requirements related to security, emergency preparedness, fleet safety, and insurance risk management programs.
• Performs other duties as assigned.

Emergency Preparedness Responsibilities

• Serves as the organization's Emergency Manager, advising Executive Leadership on disaster-related issues and acting as liaison to state emergency management agencies, including maintaining the AHCA Emergency Status System (ESS) during activations.
• Leads the development, implementation, maintenance, and annual review of the Comprehensive Emergency Management Program,…