Senior HVACR Tech & Field Support Specialist

About Us

HVAC/R International is a leading Master Distributor for Dunham-Bush USA, supporting customers across Florida, Latin America, and the Caribbean. With over 100 years of combined industry experience, our team is known for its expertise, strong customer relationships, and commitment to delivering high-quality HVAC solutions. Founded in 2002, we’ve played a key role in driving the growth of the Dunham-Bush brand, including a joint venture to bring manufacturing back to the U.S. Today, we continue to build on that momentum with a fast-paced, collaborative environment where employees have the opportunity to learn, grow, and make a real impact.

If you’re looking to join a company with deep industry roots, strong leadership, and exciting growth opportunities, HVAC/R International is the place to build your career.

About Us

HVAC/R International is a leading Master Distributor for Dunham-Bush USA, supporting customers across Florida, Latin America, and the Caribbean. With over 100 years of combined industry experience, our team is known for its expertise, strong customer relationships, and commitment to delivering high-quality HVAC solutions. Founded in 2002, we’ve played a key role in driving the growth of the Dunham-Bush brand, including a joint venture to bring manufacturing back to the U.S. Today, we continue to build on that momentum with a fast-paced, collaborative environment where employees have the opportunity to learn, grow, and make a real impact.

If you’re looking to join a company with deep industry roots, strong leadership, and exciting growth opportunities, HVAC/R International is the place to build your career.



Job Description

HVACR Technical Support Specialist / Senior HVACR Technician

Location: Dania Beach, FL

Role

HVAC/R International is seeking an experienced and highly technical HVAC/R Technical Support Specialist to provide expert troubleshooting, repair guidance, and technical coaching to customers and field technicians. This position is ideal for a seasoned HVACR professional who enjoys sharing knowledge and helping others solve complex technical issues.

The successful candidate will serve as a technical resource, supporting customers and technicians both in the field and remotely via phone, video, and email. This role requires strong diagnostic abilities, exceptional communication skills, and the ability to simplify complex HVACR concepts for technicians of varying experience levels.

Key Responsibilities

• Provide advanced technical support to customers and HVACR technicians via phone, email, and virtual platforms.
• Troubleshoot complex HVACR system issues and guide technicians through repair procedures.
• Coach and mentor field technicians on best practices, diagnostics, system operation, and repair techniques.
• Conduct on-site field support and training when required.
• Assist customers in understanding equipment operation, maintenance procedures, and technical solutions.
• Support commissioning, startup, troubleshooting, and service of HVACR systems.
• Interpret wiring diagrams, schematics, sequence of operations, and technical manuals.
• Document technical cases and communicate resolutions effectively.
• Collaborate with engineering, sales, and customer support teams to identify and resolve recurring technical issues.
• Deliver exceptional customer service while maintaining a professional and solution-oriented approach.

• 3 to 5 years of commercial HVACR service and troubleshooting experience.
• Strong knowledge of commercial air conditioning, heating, refrigeration, heat pumps, controls, and rooftop package units.
• Proven ability to diagnose and resolve complex HVACR system issues.
• Experience mentoring, training, or coaching technicians in the field.
• Excellent verbal and written…