Intensive Case Manager

Intensive Case Manager

Position:
Intensive Case Manager

Location:

6 East Bay Street, Jacksonville, FL

Employment type:

Full-time (40 hours per week, Monday to Friday 8:30 am–5:00 pm) Salary: $22–$24 per hour Benefits: 100% employer‑paid health insurance, paid time off, sick leave, 13 paid holidays, paid parental leave, life insurance, flexible spending account, short‑term and long‑term disability, supplemental 403B retirement plan, and pension.

Catholic Charities is an EEO and e‑verify participating agency.

The PC‑ICM Case Manager provides intensive case management services to eligible clients under the PC‑ICM Program. The goal is to help clients achieve long‑term self‑sufficiency by addressing complex needs through a structured case management approach. This role is vital in helping vulnerable refugee and ORR‑eligible populations navigate complex systems and build successful lives in the U.S.

• Client Intake & Enrollment
  • Conduct client intake and pre‑enrollment assessments.
  • Determine eligibility under ORR guidelines.
  • Collect required documentation and client signatures.
  • Provide program orientation to new clients.
  • Complete initial assessment within 7 days of enrollment.
• Case Management & Planning
  • Develop and implement customized self‑sufficiency plans.
  • Conduct comprehensive assessments at 90, 180, 270, and 360‑day intervals.
  • Manage a caseload of PC‑ICM clients, maintaining regular contact.
  • Monitor progress toward goals and update case plans as needed.
  • Provide individualized support including:
    • Life skills training (budgeting, housing, employment, legal, etc.)
    • Scheduling appointments
    • Appropriate referrals
    • Connecting clients to community resources
    • Arranging for interpreter and/or accompaniment as needed.
    • Providing transportation as needed.
• Program Compliance & Documentation
  • Accurately document services, case notes, and client communications in a timely manner.
  • Ensure compliance with program policies and procedures.
  • Complete timely and thorough case closures upon service completion.
  • Assist in compiling required reports for grants.
  • Track, manage, and report quarterly PQI data to support agency accreditation.
  • Monthly review case records and service plans to evaluate effectiveness and implement corrective actions.
• Collaboration
  • Coordinate with ESOL program staff to support client language acquisition.
  • Work collaboratively with internal staff and external partners to ensure delivery of core services and achievement of grant outcomes.
  • Keep supervisor informed of progress, problem areas, additional resource needs, milestones, and any matters that may reflect favorably or unfavorably on the agency.

• Maintain ethical conduct standards established by the Diocese of St. Augustine and Catholic Charities Bureau.
• Demonstrate a positive, friendly, respectful, and caring attitude toward staff, clients, volunteers, and visitors.
• Organize and prioritize work, be proactive, take initiative, and manage multiple priorities.
• Adhere to standards for handling confidential and sensitive information.
• Display sensitivity to the cultural and socioeconomic characteristics of the served population.
• Attend all required agency and team meetings.
• Participate in in‑service activities, training, continuing education, conferences, and workshops for professional development.
• Keep detailed records per agency and department guidance.
• Comply with regulatory, statutory, contractual, grant, and agency standards for timeliness, completeness, and accuracy.
• Perform other duties as assigned.

• Knowledge of all program guidelines and requirements.
• Ability to report to work on time, follow directions, and accept constructive feedback.
• Exceptional interpersonal and communication skills; ability to work with diverse constituencies.
• Compassionate and respectful interaction with clients, visitors, staff, and board members.
• Strong typing and computer skills; proficiency with Microsoft Word, Outlook, Excel, and other software.
• Excellent organizational, documentation, and time management skills.
• High level of personal initiative and ability to work with minimal oversight.
• Calm behavior in crisis…