Intensive Case Manager

Catholic Charities Bureau, Inc., Jacksonville Regional Office is seeking an Intensive Case Manager for the Preferred Communities Refugee Program. This full‑time, 40‑hour week position (Monday‑Friday, 8:30 a.m.–5:00 p.m.) is located at 6 East Bay Street, Jacksonville, FL. The hiring range is $22–$24 per hour. The role is grant‑funded and currently funded through September 2026; continuation after that depends on grant availability.

The position offers a competitive non‑profit compensation package and comprehensive benefits: 100% employer‑paid health insurance; paid time off, sick leave, 13 paid holidays, paid parental leave; life insurance; flexible spending account; short‑term and long‑term disability; supplemental 403(b) retirement plan; and pension.

To apply, submit a cover letter, application, and resume. Catholic Charities is an equal‑employment‑opportunity agency and participates in E‑Verify.

The PC‑ICM case manager provides intensive case management services to eligible clients under the PC‑ICM Program. The goal is to help clients achieve long‑term self‑sufficiency by addressing complex needs through a structured case‑management approach. This role plays a vital part in helping vulnerable refugee and ORR‑eligible populations navigate complex systems and build successful lives in the U.S.

• Client Intake & Enrollment
  • Conduct client intake and pre‑enrollment assessments.
  • Determine eligibility under the Office of Refugee Resettlement (ORR) guidelines.
  • Collect all required documentation and client signatures.
  • Provide program orientation to new clients.
  • Complete initial assessment within 7 days of enrollment.
• Case Management & Planning
  • Develop and implement customized self‑sufficiency plans based on each client’s needs.
  • Conduct comprehensive assessments at 90, 180, 270, and 360‑day intervals.
  • Manage a caseload of PC‑ICM clients, maintaining regular contact.
  • Monitor progress toward goals and update case plans as needed.
  • Provide individualized support, including:
    • Life skills training (budgeting, housing, employment, legal, etc.)
    • Scheduling appointments
    • Making appropriate referrals
    • Connecting clients to community resources
    • Arranging for interpreter and/or accompaniment as needed.
    • Providing transportation to clients as needed.
• Program Compliance & Documentation
  • Accurately document all services provided, case notes, and client communications in a timely manner.
  • Ensure compliance with program policies and procedures.
  • Complete timely and thorough case closures upon service completion.
  • Assist in compiling required reports for grants.
  • Track, manage, and report quarterly Performance Quality Improvement (PQI) data to support agency accreditation under the Council on Accreditation (COA) standards.
  • Monthly review case records and service plans to evaluate effectiveness and appropriateness of services delivered, and for process improvement. Complete corrective action regarding deficiencies on the CRR compliance checklist as needed.
• Collaboration
  • Coordinate with ESOL (English for Speakers of Other Languages) program staff to support client language acquisition and integration.
  • Work collaboratively with internal staff and external partners to ensure delivery of core services and achievement of grant outcomes.
  • Keep supervisor informed of progress, problem areas, needs for additional resources, successful accomplishments of milestones, and matters that may reflect favorably or unfavorably on the agency.
• Other Duties and Functions
  • Maintain standards of ethical and moral conduct established by the Diocese of St. Augustine and Catholic Charities Bureau.
  • Consistently demonstrate a positive, friendly, respectful, and caring attitude with staff, clients, volunteers, and visitors, projecting a welcoming atmosphere to all.
  • Organize and prioritize work, be proactive, take initiative, resolve complex problems, follow through, and simultaneously manage multiple priorities.
  • Adhere to agency standards involving the handling of highly confidential and sensitive information.
  • Display sensitivity to the served population’s cultural and socioeconomic characteristics.
  • Attend all agency and team meetings as required.
  • P…