ENTRY LEVEL Community Resource Specialist

Community Resource Specialist

The Community Resource Specialist provides hands-on, face-to-face assistance to adults served at MHRC's South Comprehensive Services Center (CSC). The role helps individuals identify and access entitlement programs and community resources, such as Medicaid, food assistance (SNAP), Social Security benefits, and housing. The Community Resource Specialist serves individuals who walk in to the CSC and individuals referred by the System of Care (SOC) Navigator.

All services follow Recovery-Oriented System of Care (ROSC) principles and use person-centered, strengths-based, and trauma-informed approaches.

Responsibilities include assessing the entitlement and community resource needs of individuals, providing direct assistance with resource identification, entitlement applications, and connection to available services, assisting individuals with navigating the State ACCESS system and gathering required documents to complete entitlement applications, referring eligible individuals to SOAR processors for Social Security application assistance, tracking pending entitlement applications, conducting follow-up, and reporting outcomes to the SOC Navigator for individuals referred by SOC, referring walk-in individuals who need behavioral health services, other program referrals, or follow-up after leaving the CSC to the SOC Navigator, maintaining and updating the Community Resources shared folder, developing a monthly calendar of free and low-cost events in the Jacksonville area, communicating additional service needs to the CSC team and SOC Navigator, providing back-up support for Crisis Stabilization Unit (CSU) discharge linkage when assigned, and maintaining timely, accurate, and confidential documentation of assistance, applications, referrals, and follow-up in the EHR and designated tracking tools.

Qualifications include a High School diploma and six months of experience working in human services, healthcare, social services, or a behavioral health setting required, a Bachelor's degree in mental health or human services related field preferred, proficiency in Microsoft Office, Outlook and use of the Internet required, interactions with individuals who may have a mental illness, interactions may take place in an office setting, emergency services, or locked inpatient unit, ability to exercise judgment required of position, and ability to interact appropriately with internal and external customers.