Case Manager​/Referral Specialist

Position: Case Manager/ Referral Specialist
POSITION SUMMARY:

The Case Manager/Referral Specialist provides case management, referral coordination, and family support services for children, adolescents, and families participating in the program. This position coordinates and tracks referrals for case management and community-based services, assists participants in accessing behavioral health, educational, medical, and social service resources, and works to reduce barriers to care. The Case Manager/Referral Specialist provides evidence-informed parenting education, including the Nurturing Parenting Program, to strengthen protective factors, improve caregiver-child relationships, and support healthy family functioning.

Responsibilities include developing service plans, monitoring participant progress, maintaining accurate documentation, conducting follow-up with participants and referral providers, collaborating with multidisciplinary teams, and collecting data necessary for grant reporting and program evaluation. The position promotes trauma-informed, culturally responsive services that enhance family stability, resilience, and long-term well-being.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the central point of intake for program referrals; log, track, and follow each referral through case assignment and closure.
• Complete initial screenings and gather case information, such as placement, court status, and service history, from case managers, caregivers, and partners.
• Coordinate case assignments to therapists with the Project Director based on family need and caseload capacity.
• Maintain the referral and caseload tracker so each family's status and next steps are current.
• Provide case management, including service plans, progress monitoring, and follow-up with families.
• Make and follow up on referrals for behavioral health, medical, educational, and community services, and help families overcome barriers to access.
• Schedule and coordinate therapeutic visitation logistics.
• Serve as the main point of contact between therapists, child welfare case managers, caregivers, and community providers.
• Facilitate or co-facilitate the Nurturing Parenting Program and other parent and caregiver groups.
• Document all contacts and services in CDS and/or CCWIS within required time frames.
• Collect and enter data for grant reporting and program evaluation.
• Participate in team meetings and case staffings.
• Report suspected abuse or neglect and maintain confidentiality in accordance with HIPAA and 42 CFR Part 2.
• Perform other duties as assigned.

EDUCATION :

Bachelor’s degree in social work, Psychology, Human Services, Sociology, Child Development, or a related field required.

LICENSURE/CERTIFICATION:

Not applicable for this position.

WORKING CONDITIONS:

Work is primarily performed in a treatment setting or out in the field.

Travel throughout and around the community.

EXPERIENCE AND

COMPETENCIES:

Bilingual is preferred.

Physical required prior to hire; paid by agency.

Knowledge of the Florida Child Welfare Practice Model and the child welfare electronic system of record (FSFN or CCWIS).Minimum two years of experience providing case management, care coordination, family support services, or behavioral health services preferred.

Experience working with children, adolescents, and families impacted by trauma preferred.

Experience facilitating or willingness to become certified in the Nurturing Parenting Program or other evidence-informed parenting curricula preferred.

Possess a current Background Clearance Screening Letter as required by DCF.Valid Florida driver's license and ability to obtain and maintain West Care's vehicle insurance is required.

The ability to identify and evaluate an individual's strengths, barriers, problems, and needs for the…