ServiceNow Architect

Design and guide Service Now solutions for IT modernization, from architecture and implementation through integration, optimization, and ongoing improvement. The position combines hands-on platform development with technical leadership, stakeholder collaboration, and responsibility for security, reliability, and maintainability.

• Shape scalable Service Now architectures and lead technical planning and phased implementations.
• Translate business and IT needs into technical specifications, platform configurations, and custom applications.
• Extend platform capabilities using App Engine, Flow Designer, scripting, and integrations with external systems.
• Improve workflows, manage data migrations, troubleshoot issues, and tune performance and upgrades.
• Guide development quality through reviews, testing, deployment planning, documentation, and mentoring.
• Apply security, data governance, and relevant compliance requirements, while identifying further platform improvements.

• Active Secret or higher security clearance; U.S. citizenship is required by the listing.
• Service Now Certified System Administrator credential and at least five years of architecture or similar experience.
• Deep experience with Service Now integrations, custom development, and troubleshooting.
• Expertise in modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting.
• Knowledge of Service Now data models and workflows, JavaScript, REST APIs, HTML/CSS, security practices, and scalable platform design.
• Experience with Agile and Dev Ops methods, plus the communication skills to work with technical and non-technical stakeholders independently in a remote setting.

Service Now Certified Application Developer or equivalent credentials; experience with AWS or Azure, and tools such as Jira, Jenkins, or Git Hub.

The role is full-time and fully remote. The listing gives an annual salary range of $150,000–$170,000.