Account Coordinator Job Jacksonville area,Florida USA,Transportation

Job Description
Summary/Objective
Responsible for managing daily logistics operations, ensuring accurate data tracking, documentation processing, and resolving account discrepancies.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Receiving, Staging & Shipping Reports - Documentation Management

Prepares staging reports and required documentation for vessel shipments.
Ensures accurate and timely processing of logistics documents for arrivals, shipments, and returns.
Manages administrative tasks related to documentation processing to maintain accurate and up-to-date records.
Maintains the Vessel Schedule Manager in E-tracking.
Manages Rail/Truck Projections in E-tracking.
Prints Monroney Labels and any other labels required by customers.
Oversees vessel survey documentation management.

2. Customer & Operations Communication

Acts as a liaison between customers and operations teams to streamline logistics execution.
Ensures clear communication of customer needs and expectations to the operations team.
For rail units, ensures railcars are accurately entered into the rail logistics program.
Supports any customer interface for logistics where necessary.
May be required to attend meetings with operations managers as well as customers, either in person or remotely.

3. Daily Administrative & Data Entry Tasks

Processes documentation for all logistics-related activities.
Performs accurate data entry for vehicle processing in the E-tracking system, including accessories, release notes, and other critical details.

4. Port Tracking System Maintenance

Maintains and updates the port tracking system to reflect real-time logistics status.
Ensures data accuracy for effective monitoring and tracking of vehicle movements.

5. Account Discrepancy Resolution

Identifies and resolves discrepancies in customer accounts.
Ensures prompt issue resolution to maintain high service standards and prevent logistics delays.

6. Reporting & Leadership Communication

Reports directly to Role B and the local Senior Role C or OAM, based on facility structure.
Communicates logistics updates, discrepancies, and key tracking data to Role B to support operational efficiency.

7. Physical Inventory Support

Assists in managing physical inventory by generating reports and ensuring system accuracy.
Collaborates with OEMs to verify and reconcile inventory, ensuring records match physical stock.
Resolves inventory discrepancies promptly to maintain accurate records.
Provides inventory-related reports to Role A and Role B for audits, inventory management, and revenue tracking.

8. Additional Support Responsibilities

Performs any other tasks necessary to support both customers and the team as needed.

Competencies

Strong attention to detail and accuracy in data entry.
Excellent organizational and communication skills.
Ability to analyze and resolve discrepancies efficiently.

Supervisory Responsibility
This position has no direct reports.
Work Environment
Well-lighted, heated and/or air-conditioned indoor office, production setting, outdoor/indoor shop environment or enclosed vehicle with adequate ventilation and protection from extreme weather conditions.
Physical Demands

Light physical activity performing non-strenuous daily activities of an administrative or production/technical nature.
Manual dexterity is sufficient to reach and handle items.
Occasional lift to 25 pounds.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are primarily 8 hours each day, Monday through Friday on a day shift. This position often requires overtime.
Travel
Travel is not required for this position.
Required Education and Experience

One-year certificate from college or technical school, or 1-3 years of related experience and/or training, or equivalent education and experience.
Advanced Excel skills.

Preferred Education and Experience

Bachelor's degree (B.A) in accounting, finance, or a business-related field.
Experience in logistics operations, documentation processing, or inventory management.
Proficiency in E-tracking and port tracking systems.

Work Authorization/Security Clearance
Must be able to obtain TWIC (Transportation Worker Identification Credential).
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.


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