Operations Specialist

Momentum Transportation USA, an award-winning Landstar Agent

This range is provided by Momentum Transportation USA, an award-winning Landstar Agent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$23.00/hr - $23.00/hr

The primary responsibility for the Operations Specialist is the execution of the day-to-day transportation activities for our customer. This role is responsible for establishing and maintaining profitable relationships with carriers and drivers. Must focus on the current needs of the customer and adapt as those requirements change. This position reports directly to the department Operations Manager.

• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
• Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (Track & Trace).
• Negotiate with transportation providers to obtain the best rates and service.
• Maintain relationships established with carriers to ensure capacity and monitor service standards.
• Communicate effectively with customers, carriers, and team members.
• Update and maintain transportation management and operation systems.
• Prioritize tasks and workload to focus on issues that directly impact quality and service performance.
• Further increase customer satisfaction and business share through proactive and regular contact.
• Provide complex problem resolution and swiftly implement the appropriate solutions.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Mandatory to work extended hours during the end of month, end of quarter, and end of year cycles, as needed to meet customer needs.
• Must always demonstrate professional and respectful behavior to others.
• Maintain regular, timely, and consistent attendance at work.
• Perform other duties as assigned.

• Strong customer service (from a logistics background involving phone experience, pricing, and quotes).
• Knowledge of DOT regulations.
• Knowledge of multi-state geography.
• AS400, Pegasus, or Oracle (OTM) experience.
• Proficient with computer and Microsoft Office applications.
• Excellent data entry/keyboard skills.
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem‑solving skills with the ability to seek alternative solutions.
• Self‑directed, displays initiative and can work independently.
• Organizational and time‑management skills.
• Ability to multi‑task in a high‑pressure environment.
• Self‑motivated worker who works well with little direct supervision.
• Strong attention to detail with excellent follow‑up.
• Excellent communication skills, both written and oral.
• A proven track record in service, attendance, and reliability.
• Must be fluent in English.

• High School Diploma/GED required.
• A BA/BS degree in Logistics or related field; or equivalent combination of education and work experience preferred.
• 1–3 years dispatch operations experience preferred.

Entry level

Full‑time

Management and Manufacturing

Truck Transportation