Assistant Marina Manager - Saltleaf Marina

The Assistant Marina Manager is responsible for the day-to-day operations, safety, and guest experience at Saltleaf Marina. This role will support both marina operations and shuttle/charter operations in addition to overseeing dock operations, managing dock staff, ensuring compliance with safety and environmental regulations, and delivering exceptional service to boat owners, guests, and transient customers. As a leader on the waterfront, the Assistant Marina Manager sets the tone for professionalism, efficiency, and hospitality at the marina.

This position is also required to operate the shuttle and charter vessels as Captain when needed for scheduled service, charters, special events, or operational coverage.

• Oversee all dock operations, including vessel arrivals/departures, slip assignments, fueling coordination, and dock maintenance
• Ensure docks, piers, utilities, and marina equipment are clean, operational, and well-maintained
• Monitor weather, tides, and marine conditions to ensure safe operations
• Coordinate with maintenance teams and vendors for repairs and improvements

• Assist in overseeing daily shuttle operations, including run schedules, on-time departures, passenger counts, and adjustments for weather, demand, or special events
• Build and manage captain and crew schedules to ensure appropriate coverage for all scheduled shuttle service, charters, and special events
• Verify daily vessel readiness, including pre- and post-trip inspections, fuel and fluid levels, cleanliness, safety equipment, and required documentation
• Deliver a high standard of guest service aboard shuttle and charter vessels, setting expectations for crew presentation, communication, and hospitality
• Ensure shuttle and charter operations comply with all applicable USCG, state, and local safety and operating requirements, including passenger safety briefings and manifest/log recordkeeping
• Coordinate vessel maintenance and operational needs with maintenance staff and outside vendors, tracking scheduled service, repairs, haul-outs, and downtime to minimize disruption to service
• Communicate operational issues, delays, and vessel status promptly to the Director of Marina Operations and affected departments

• Operate shuttle and charter vessels as Captain when needed for scheduled service, charters, special events, or operational coverage
• Command the vessel safely in all assigned conditions, exercising sound judgment on weather, traffic, docking, and passenger loading
• Conduct passenger safety briefings and maintain required logs, manifests, and incident documentation while serving as Captain
• Maintain all licenses, certifications, and medical/drug-testing requirements necessary to operate company vessels

• Hire, train, supervise, and schedule dock staff
• Provide hands-on leadership and coaching to ensure safety, efficiency, and high service standards
• Enforce marina policies, procedures, and performance expectations
• Maintain adequate staffing levels during peak seasons and special events

• Serve as the primary point of contact for boat owners, captains, and marina guests
• Deliver a welcoming, professional experience to long-term and transient customers
• Resolve guest concerns and operational issues promptly and diplomatically
• Assist with marina events, promotions, and special activities

• Enforce all marina safety policies, emergency procedures, and environmental regulations
• Conduct routine safety inspections of docks and marina facilities
• Ensure compliance with local, state, and federal maritime regulations
• Lead emergency response efforts related to weather events, spills, or vessel incidents

• Maintain accurate records related to slip occupancy, incident reports, staffing, and operations
• Assist with budgeting, inventory control, and supply ordering
• Collaborate with marina management on operational planning and improvements

• Education: High School Diploma required.
• Mandatory Experience/Background: Minimum 3 years of marina, dock operations or marine services experience operating passenger or charter vessels. Prior supervisory or leadership experience. Strong working knowledge of boating practices, dock safety and marina operations. Valid USCG Merchant Mariner…