CDL Moving Driver - Customer-First Service Pro

Job Description Job Description

Compensation

Hourly wage starting at $24.00 to $34.00 for Class A CDL, based on experience. In addition to your base pay, movers and drivers often receive tips from satisfied customers, which can significantly increase your overall earnings.

Note: While tips are not guaranteed, they are common in the moving industry and reflect the quality of service you provide.

Job Responsibilities

The driver is responsible for driving a Commercial Motor Vehicle (CMV) as well as packing, moving and safely transporting household goods, office furniture and other heavy items while providing outstanding customer service to all First Class Moving Systems, Inc. customers. The driver should have general knowledge of functional support areas, including the core business, customer service and moving.

Essential Job Functions

• Acts as the physical point of contact for new and existing customers and establishes a rapport and builds confidence in First Class Moving Systems, Inc. services
• Required use of tablet on every move
• Makes recommendations according to customer’s needs on moving services, boxes, supplies and equipment and other value-added services;
  May recommend alternate services and/or products based on cost, availability or customer specifications
• Obtains customer feedback throughout the move to ensure ongoing customer satisfaction and proactively resolve any complaints
• Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
• Keeps the customer and management informed of anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
• Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of First Class Moving Systems, Inc. and effectively oppose any customer objections
• Performs Schedule 1 daily truck inspections. Maintains in good order his/her daily logbook
• Accurately calculates the charges for services and completes all move-related paperwork and responsbile for making sure paperwork and revenues collected are properly dropped in safe at the end of the work day
• Safely move/pack/unpack customer’s belongings by utilizing all of the proper moving equipment and techniques and following the necessary prescribed policies
• Organizing and securing truck at the end of each job and ensures truck and equipment is maintained in a clean, safe and professional manner
• Conduct pre/post trip truck inspections and moving equipment inventory
• Must be in a clean, approved First Class Moving Systems, Inc. uniform at all times without exception
• Maintain a positive image of First Class Moving Systems, Inc. by ensuring proper hygiene
• Ensure compliance with the policies laid out in the employee handbook and/or presented by management
• Participates in regular training and development programs offered through First Class Moving Systems, Inc. and First Class University to further the knowledge of the system
• Other duties as assigned by franchisee, general manager, move manager and/or office manager

Education/Experience

• A high-school diploma or equivalent
• One year previous driving experience with Commercial Motor Vehicle preferred
• Valid driver license that meets insurance requirements

Skills/Knowledge/Abilities (SKA) Required:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.
• Excellent customer service skills
• Is a team worker and must be able to listen and communicate in an effective, helpful and friendly manner with co-workers, customers and management
• Must have the ability to communicate with the mover regarding customer service, moving/packing strategies and moving/packing techniques
• Ability to direct the work of others when necessary
• Knowledgeable of all State and Federal driving requirements. Rules and regulations
• Have strength and agility to carry and load items into truck as well as a good sense of balance