Warehouse Clerk

Benefits:

• Dental insurance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

The Warehouse Clerk at The Delivery Source supports the warehouse operations in handling, organizing, inspecting and managing inventory in a warehouse that receives and delivers furniture, fixtures, and home furnishings. The role includes receiving shipments, maintaining accurate data‑entry records, and ensuring all furniture is received in good condition. The Warehouse Clerk assists with quality control and inspection, warehouse organization, and other customer‑service and administrative tasks while adhering to safety and operational guidelines.

This role requires a team‑player attitude with experience in a fast‑paced warehouse environment, the ability to multitask while staying focused and productive; customer‑service orientated, fine attention to detail, and experience using spreadsheets or inventory management software.

• Follow safety guidelines for lifting, moving and handling items and packages.
• Maintain accurate inventory records by means of data entry and paperwork scanning in the inventory management system.
• Perform paper filing, copying, and scanning of POD/BOL paperwork.
• Assist to receive, unload, and label incoming shipments to ensure accuracy.
• Process and inspect incoming items for damages, defects, or missing parts.
• Process and inspect write‑ups, including investigation as necessary, to identify items received without paperwork via carriers such as Fed Ex, UPS, Amazon, USPS, DHL, RH, etc.
• For damaged items, obtain appropriate photos to assist clients in initiating the claims process, notifying them in a timely manner via e‑mail and phone.
• Communicate via e‑mail and/or phone with clients, freight/shipping companies, and vendors to report received items, updated warehouse locations, damaged items, missing items, order received statuses, and to address inquiries.
• Assist with tracking received and outgoing shipments, update incoming/outgoing inventory, and ensure accurate documentation.
• Assist with returns and damaged product processing, documenting defects or shipping issues.
• Assist in making phone calls to retrieve more information from clients, freight companies, or vendors/manufacturers (e.g., to identify sender/designer, sidemark, item description, etc.).
• In collaboration with the warehouse team, assist in addressing client‑customer‑service related concerns or complaints about warehouse operations through proactive problem‑solving. Escalate only when unresolved after standard steps.
• In collaboration with the warehouse team, assist in resolving inventory and receiving discrepancies by identifying solutions and coordinating with clients, freight/shipping companies, and/or vendors as necessary.
• Assist in coordinating and scheduling warehouse pickup and delivery requests with designers/clients and collaborate with the appropriate warehouse team member to have items pulled and staged.
• Assist in handling new client inquiries.
• Job responsibilities may change periodically based on the needs of the business.

• Actively participate in a collaborative team environment or "all‑hands" moving approach, always willing to cross‑train across departments.
• Ensure cleanliness and organization in the warehouse and grounds (keep work areas clean, organized, aisles clear of debris, pick up trash on floors/aisles as encountered; sweeping; vacuuming; cleaning bathrooms and breakroom; pick up trash in outdoor truck bay, parking lot and grounds as needed).
• Assist in evaluating warehouse supply order needs in collaboration with the Warehouse Logistics Coordinator (manager review/approval required before placing or submitting an order).
• Assist in stocking, pulling and/or staging outgoing delivery orders/pickups as needed while operating forklift/order pickers/powered industrial trucks (PIT) along with other MHE.
• Assist in conducting periodic inventory audits to ensure inventory accuracy.
• Assist with special projects as they arise.
• Job responsibilities may change periodically based on the needs of the business.