Patient Access Specialist

PATIENT ACCESS SPECIALIST I at Memorial Health

Assists in providing access to services provided at the hospital and/or other service area. Processes registration information for the patient visit, obtaining patient demographic and third‑party information with a high degree of accuracy, and performs financial collections. Performs the timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration.

Maintains knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, Commercial Payers, and departmental / system policies and procedures. Work may be performed in a patient care area. Serves as a liaison between ancillary departments and other Patient Access Services areas.

Shift

Hours:

4:00 AM – 10:30 AM

Days Worked: Every other weekend

FTE: 0.5 – Part‑Time

Salary: USD $16.00/Hr.

Max Salary: USD $23.64/Hr.

Education: High School diploma or equivalent required.

Experience: One (1) year of business office experience, preferably in Patient Access, billing, collections, insurance principles/practices, or accounts receivable. Completion of 12 hours of coursework in a business or healthcare‑related field may be considered in lieu of experience. Previous experience in Patient Access is highly desirable.

• Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and ensure accurate reimbursement.
• Superior patient relations and interpersonal skills; appropriate mental and emotional tolerance and calm temperament when dealing with staff, patients and the public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to overall team efforts.
• Working knowledge of computers required, with the ability to enter and retrieve data and electronically notate registration software and other required applications/systems.
• Detail orientation, critical thinking, and problem‑solving ability.
• Excellent oral and written communication and customer service skills, with the ability to maintain a calm and professional demeanor in high‑stress situations.
• Ability to remain flexible, exercise sound judgment and initiative in stressful situations.
• Effectively manage competing priorities and work independently in a rapidly changing environment.
• Ability to educate, persuade and negotiate effectively with patients and families.
• Knowledge of medical terminology, CPT and ICD‑9 CM coding and hospital billing claims preferred but not required.

• Represent JMH in a positive, compassionate manner with professional communication, mannerism, and appearance.
• Assist patients/visitors throughout the enterprise, providing telephone support, one‑to‑one assistance and way‑finding.
• Maintain cooperative and productive working relationships with all co‑workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.
• Actively support patient/family centered care by actions and attitudes that demonstrate service excellence.
• Identify customer service concerns and resolve and/or initiate service recovery.
• Accountable for Admissions and/or Registrations (Outpatient/ED/Pre), ensuring accurate demographic/financial data is properly obtained, entered, and documented in required system(s).
• Notify and explain financial obligation to the patient/guarantor in a compassionate manner.
• Provide resources for financial assistance.
• Stay abreast of insurance and billing code updates.
• Verify Medicare Medical Necessity and issue ABNs for uncovered services.
• Issue and explain insurance waivers, as necessary.
• Ensure outpatient physician orders are scanned and attached to the patient visit and tests are ordered via the order entry system accurately.
• Perform other related work as required or requested.

Entry level

Part‑time

Health Care Provider

Hospitals and Health Care

Location:

Jacksonville, IL