Mobile Associate, Retail Sales

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
  
  - Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  
  - Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  
  - Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
  
  - Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
  
  - How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network.
  
  - Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  
  - Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  
  - Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
  
  - Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  
  - Successfully identify and handoff small business leads.
  
  - Support team initiatives and create an inclusive environment.

• High School Diploma/GED (Required)

• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):

No

DOT Regulated Position (Yes/No):

No

Safety Sensitive Position (Yes/No):

No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks…