Administrative Assistant​/Receptionist

SIA Group is a full‑service, independent insurance agency with offices located throughout North Carolina. We offer insurance and risk‑management products for personal and commercial lines, group health benefits, consulting services, and more. We are searching for an Administrative Assistant/Receptionist for our Headquarters Office in Jacksonville.

The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. Additionally, assists with various administrative functions. We’re looking for someone eager to grow within the insurance industry. As you learn and excel, there will be opportunities to advance into other roles that align with your strengths and career goals.

• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location.
• Answers, screens, and directs phone calls to staff.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and record‑keeping.
• Enters data in Excel spreadsheets or agency management system as requested.
• Acts as a backup for the Certificate Administrator.
• Maintains the copy room in an orderly fashion, monitoring supplies and placing orders as needed.
• Maintains the kitchen in an orderly fashion, monitoring coffee pots and alerting manager of needed supplies.
• Performs other duties as assigned.

• High school diploma or equivalent.
• Insurance industry or customer‑service experience preferred.

• Excellent verbal communication skills.
• Excellent interpersonal and customer‑service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software, to include Word and Excel.

• Sedentary position >75% of the time.
• Must be able to use a computer and common business software.
• Monday through Friday 8 a.m.–5 p.m. work hours (unless otherwise directed by department executive).

Monday‑Friday, 8 a.m.–5 p.m.