Member Services Representative Seasonal

Overview

Looking to pick up extra hours? Join our team! As a Seasonal Member Service Representative, you will have flexibility in your schedule, as you provide the team added support when needed.

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing. Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that growth, you can build a great career here.

Senior managers have started at the front desk and progressed to roles such as GM, Regional Manager, and Regional Director with base salaries ranging from $42k to over $100k.

But it all starts at the front desk – where our Team Players are responsible for creating a positive member experience through a superior level of customer service and cleanliness.

Provide an exceptional customer service experience by filling in for available shifts when needed.

• Be on call to assist with shift coverage, as needed
• Check members into the system
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to members’ accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
• Detailed cleaning in all areas of the facility

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• People with positive mental attitudes excel here
• Customer service background preferred
• Punctuality and reliability is a must
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent required
• Must be 18 years of age or older

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to occasionally lift up to 50 lbs
• Will occasionally encounter commercial cleaning products during shift
• Our team players and members are our top priority, following strict safety and cleaning protocols
• Mask up — all team players are required to wear masks at all times while in-club and members must follow state and local mask mandates
• Squeaky Clean — sanitization measures maintain clean clubs and equipment
• Social Fitnessing — touch-less check-in and safe distancing practices
• Need a day off? Full-time employees have paid leave

• Make payday any day by taking advantage of our financial wellness benefit, My Flex Pay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Employee Assistance Program (EAP) provides free and confidential counseling resources
• Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

What are you waiting for? APPLY TODAY!