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Retail & Store Manager Operations Manager

Retail-Customer Experience Manager

Job in Jacksonville, Onslow County, North Carolina, 28540, USA
Listing for: Michaels Stores
Full Time position
Listed on 2026-01-01
Job specializations:
  • Retail
    Retail & Store Manager
  • Management
    Retail & Store Manager, Operations Manager
Job Description & How to Apply Below

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Store - JACKSONVILLE, NC

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes. Maintain store recovery standards to fulfill our Brand Promises. Provide friendly customer service.

Responsibilities include:
  • Assist Store Manager in leading adherence to SOPs and company programs, ensuring compliance and accountability for store conditions and results.
  • Ensure all front-end policies are followed; meet KPIs and manage team performance.
  • Plan and execute in-store events in line with company programs.
  • Lead omnichannel processes.
  • Manage shrink and safety programs.
  • Assist with cash reconciliation, bank deposits, and inventory processes like RTV and ASN.
  • Support onboarding, training, coaching, and performance management of team members.
  • Serve as Manager on Duty (MOD).
  • Promote a positive, respectful environment and serve as a role model.
  • Assist customers by locating products and providing solutions.
  • Participate in truck unloading, stocking, and other store operations.
  • Cross-train in custom framing sales and production.
    • Preferred Qualifications:
    • Retail management experience preferred.
    Physical Requirements and Work Environment:
    • Ability to stand for long periods, move throughout the store, lift heavy boxes, and access high shelves.
    • Work includes nights, weekends, and early mornings in a climate-controlled environment, with some outdoor work.

    Applicants must meet legal requirements for the U.S.

    At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. For more information, visit

    Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at

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