Delivery Manager

The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This role operationalizes the  3M Strategy (Manage, Monitor, Mine) , ensures adherence to the  Tiered Operating Model , and acts as the primary day-to-day delivery contact for clients. The Delivery Manager collaborates as a  peer  with global counterparts, drives client satisfaction, and proactively identifies risks and expansion opportunities.

Qualificati
on Requi red 8+ years of delivery/project management in IT services or software engineeri
ng Experience managing multiple clients simultaneously (shared PM mode
l}Strong working knowledge of Agile, Dev Ops, and hybrid delivery mode
ls Proven ability to work with COEs (e.g., Modern Engineering, Integration, Cloud, ER
P)
Excellent client-facing communication and risk management skil
ls Familiarity with tools like Jira, Confluence, Dev Ops pipelines, and health dashboa

rd