Quick Commerce Operations & Planning Manager

Job Description
Position:
Quick Commerce Operations & Planning Manager
Department:  Sales – Quick Commerce
Role Purpose
The Quick Commerce Operations & Planning Manager is responsible for the day-to-day execution of all Quick Commerce accounts, ensuring best-in-class operational performance across inventory, replenishment planning, order fulfilment, catalog management, promotions, and cross-functional coordination.
The role acts as the operational backbone of the Quick Commerce business, enabling the Senior KAM to focus on commercial strategy, customer relationships, business development, and revenue growth.

Key Responsibilities
1. Inventory Planning & Availability
Monitor inventory across all Quick Commerce platforms and fulfilment centres.
Drive optimal stock availability while minimizing stock-outs and excess inventory.
Prepare rolling weekly demand and replenishment plans.
Coordinate replenishment with Supply Chain and warehouse teams.
Monitor inventory ageing and slow-moving SKUs.
Recommend inventory actions based on sales trends and upcoming promotions.

2. Order & Fulfilment Operations
Track purchase orders from receipt through fulfilment.
Coordinate timely dispatches with warehouse and logistics teams.
Resolve order discrepancies, cancellations, and fulfilment issues.
Monitor fill rate and OTIF performance.
Escalate operational risks before they impact customers.

3. Platform Operations
Manage the day-to-day operational relationship with Quick Commerce platforms including:
Blinkit
Zepto
Instamart
BB Now

Responsibilities include:

Inventory updates
Operational issue resolution
Store activation/deactivation
SLA tracking
Listing issues
Price updates
GRN Missing, GRN Pending
Payment Overdues
Escalations

4. Forecasting & Demand Planning
Develop weekly and monthly sales forecasts using historical data, seasonality, promotions, and launches.
Align demand forecasts with Supply Chain.
Track forecast accuracy and continuously improve planning assumptions.
Identify supply risks before they impact availability.

5. Promotion & Launch Readiness
Coordinate inventory readiness for promotions.
Ensure pricing and promotional mechanics are correctly executed.
Support new SKU launches across platforms.
Monitor promotional performance and post-campaign execution.

6. Catalog Management
Coordinate new SKU onboarding.
Ensure accurate product descriptions, images, attributes, and pricing.
Maintain catalog hygiene across all platforms.
Resolve listing and content-related issues.

7. Business Reporting & Analytics
Prepare and circulate daily, weekly, and monthly dashboards covering:
Sales performance
Fill rate
In-stock %
Inventory days
Forecast accuracy
Lost sales
Purchase order status
Top-performing SKUs
Slow-moving inventory
Promotional performance

Generate insights and recommend corrective actions to improve performance.
8. Cross-Functional Coordination
Work closely with:
Supply Chain
Warehouse
Finance
Marketing
Customer Service
Platform Operations Teams

Drive timely execution of all operational requirements.
Key Performance Indicators (KPIs)
In-stock %
Fill Rate
OTIF (On Time In Full)
Forecast Accuracy
Inventory Days
Stock-out Days
Purchase Order Fulfilment
Listing Accuracy
Campaign Readiness
Issue Resolution Turnaround Time
Sales Lost Due to OOS

Experience
3–6 years of experience in E-commerce or Quick Commerce operations.
Experience working with Blinkit, Zepto, Instamart, BB Now, or similar online retail platforms is preferred.
Experience in FMCG, food, personal care, consumer goods, or retail is desirable.

Skills & Competencies
Functional Skills
Inventory Management
Demand Planning
Supply Planning
Sales Operations
Order Management
Catalog Management
Business Analytics
Advanced Microsoft Excel
ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)

Behavioural Competencies
Strong ownership mindset
Excellent planning and organizational skills
High attention to detail
Analytical and data-driven decision making
Ability to work under pressure
Strong stakeholder management
Effective communication and coordination skills
Problem-solving orientation