Service Manager- DG Sets

We are seeking a highly skilled and customer-focused  Service Manager  for our  DG Sets (Diesel Generator Sets) . The ideal candidate will be responsible for managing and supervising a team of service engineers, ensuring the timely resolution of on-site issues, and providing expert technical guidance. You will conduct regular site visits, collaborate with cross-functional teams, and foster strong customer relationships to optimize service delivery and ensure maximum customer satisfaction.

Key Responsibilities     Team Leadership & Supervision:  Manage and  supervise a team of service engineers , ensuring their efficiency and effectiveness. Provide  technical guidance & support to the service team  to enhance their problem-solving capabilities.
On-site Issue Resolution:  Ensure the  timely resolution of on-site issues  related to DG Sets, minimizing downtime for clients.
Performance Assessment & Adherence:  Conduct  regular site visits to assess performance , address challenges, and ensure adherence to service standards and protocols.

Cross-Functional Collaboration:

Collaborate closely with sales, procurement, & operations teams to optimize service delivery & customer satisfaction .
Customer Relationship Management:
Foster strong customer relationships through regular communication & proactive engagement , ensuring customer loyalty and repeat business.
Qualifications    Proven experience in a service management role, specifically within the  DG sets  or a related heavy machinery industry.
Demonstrated ability to lead and supervise a technical service team.
Strong technical knowledge of diesel generators and their maintenance.
Experience in customer relationship management and cross-functional collaboration.
Skills    Excellent leadership, team management, and mentoring abilities.
Strong technical troubleshooting and problem-solving skills.
Exceptional communication and interpersonal skills for client and internal team interactions.
Proactive and customer-oriented approach to service delivery.