Operations Team Leader AVP

Your key responsibilities
Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time
Measurement and adherence to KPIs
Keeping errors and operational risks under control
Managing crisis without operational loss.
Driving Efficiency Gain related projects through various initiatives / changes
People Management ,Recruitment, development, training and managing attrition. Help in System transformation projects.
Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls)
Understand, translate and apply GCO and Business strategies and objectives to own GCO Operations unit
Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement
Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning
Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue
Conduct regular operational performance reviews and participate in monthly self-assessments
Effectively manage risk and foster an environment where team is fully aware of Operational Risk management.
Develop relationship and credibility with sending location and all internal stakeholders
Ensure performance of staff meet or exceed expectations
Ensure all Group Policies requirements are adhered
Cross train available resources to ensure 100% backup within the areas under control
Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business
Assisting the Team Manager in decision making and taking complete ownership of the situation
Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team
Ensure all ISO documents are kept up to date and are being reviewed periodically
Ensure Quality awareness within the team
Ensure all process maps are available and six sigma tools are being used for minimizing variations
Manage transitions from time to time
Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports)