Luxury Retail & Customer Experience Executive

Company Description
PICHOLA is a contemporary Jewellery brand based in Jaipur, renowned for reimagining traditional craftsmanship through handcrafted silver jewellery. Specializing in premium silver designs with high-quality moissanite polki and lab-grown color stones, PICHOLA offers a blend of timeless artistry and modern aesthetics. Each piece is crafted to be lightweight, versatile, and elegant, catering to Buyers who value individuality and refined style. With a deep foundation in Jaipur’s jewellery heritage and a dedication to quality and innovation, PICHOLA celebrates a modern interpretation of luxury and self-expression.

We are looking for a confident and customer-centric Sales Executive to represent PICHOLA across exhibitions, pop-ups, and digital channels. The ideal candidate will be responsible for delivering a seamless luxury customer experience, building meaningful customer relationships, and supporting sales growth through both offline and online interactions.

Key Responsibilities
Manage sales and customer engagement at exhibitions, trade shows, pop-up events, and other brand activations across India.
Represent PICHOLA professionally and deliver an exceptional customer experience during all customer interactions.
Support exhibition operations, including display setup, merchandising, inventory management, order processing, packing, and dispatch coordination.
Handle customer enquiries received through Instagram, Whats App, the company website, and other digital sales channels.
Assist customers with product information, recommendations, order placement, and post-purchase support.
Maintain timely follow-ups with prospective and existing customers to drive conversions and strengthen customer relationships.
Coordinate with internal teams to ensure smooth order fulfillment and customer satisfaction.
Maintain accurate records of customer interactions, sales activities, and inventory movements.
Contribute to achieving sales targets and business objectives across both offline and online channels.
Stay updated on product collections, brand offerings, and customer preferences to provide informed assistance.

Working Hours
Jaipur Office:
11:00 AM to 7:00 PM, Monday to Saturday.
Exhibitions & Events:
Working hours during exhibitions, pop-ups, and brand events may vary based on event schedules and operational requirements. The role may require participation in event setup, customer engagement activities, and post-event coordination to support smooth execution.
Travel & Flexibility:
Candidates should be comfortable with occasional schedule adjustments and travel requirements associated with exhibitions and promotional events.

Candidate Requirements
Minimum 1 year experience in retail sales
Jewellery or luxury retail experience preferred
Strong communication skills in English and Hindi
Professional appearance and customer-centric attitude
Comfortable interacting with premium customers
Basic understanding of Instagram, Whats App, and online selling
Willingness to travel extensively throughout the year is mandatory

Qualifications
Strong abilities in Customer Service, Customer Support, and Customer Satisfaction to ensure an exceptional client experience.
Excellent Communication skills to effectively interact with customers and team members.
Solid Analytical Skills to understand customer feedback and identify opportunities for improving customer experience.
Proactive problem-solving abilities and a customer-oriented approach to building trust and long-term relationships.
A passion for luxury retail, craftsmanship, and the jewellery industry is highly desirable.
Prior experience in luxury retail, hospitality, or customer experience roles is advantageous.
Proficiency in English and Hindi; additional regional language skills are a plus.
High attention to detail and a commitment to providing a premium customer experience.

Preferred Qualifications
Experience in jewellery, luxury, fashion, beauty, lifestyle, or premium retail brands.
Exposure to exhibitions, pop-up events, or customer engagement activities.
Familiarity with online sales, customer relationship management, and social commerce platforms.

Compensation & Benefits
Competitive salary in the range of  ₹20,000 – ₹50,000 per month , based on experience, skills, and qualifications.
Performance-based incentives linked to individual and company sales targets.
Travel, accommodation, and related expenses for approved business travel and exhibitions will be covered as per company policy.
Opportunity to work with a growing premium jewellery brand and gain exposure to exhibitions, customer engagement, and omnichannel retail operations.
Professional development and career growth opportunities based on performance and business requirements.