Dispatch Coordinator

Job Description — Dispatch Coordinator

Company:
Eat Better
Position:
Dispatch Coordinator
Exp - 1-2 yrs

About the Role
We are looking for a smart and fast-paced Dispatch Coordinator who has hands-on experience in quick commerce dispatches. The ideal candidate should be able to handle high-volume order dispatching, coordinate with delivery partners, and ensure on-time dispatch with zero errors.

Key Responsibilities

Manage end-to-end dispatch operations for quick commerce platforms (Blinkit, Swiggy Instamart, Zepto, etc.)
Ensure all orders are picked, packed, and dispatched within the defined SLA/TAT
Coordinate with delivery partners, riders, and 3PL logistics teams for smooth dispatch
Monitor real-time order status and resolve any delays or escalations immediately
Maintain dispatch records, MIS reports, and daily dispatch logs
Coordinate with warehouse and inventory teams to ensure stock availability before dispatch
Handle Return to Origin (RTO) cases and ensure proper documentation
Communicate with quick commerce platform operations teams for order discrepancies
Ensure proper labelling, packaging, and documentation for every shipment
Track and report daily dispatch performance metrics to management

Required

Skills & Qualifications

Graduate in any discipline
1–2 years of experience in dispatch operations, preferably in Quick Commerce (Blinkit / Zepto / Swiggy Instamart / Dunzo)
Good understanding of last-mile delivery and order fulfilment process
Strong coordination and communication skills
Proficiency in MS Excel and order management tools
Ability to work in a fast-paced, high-pressure environment
Flexible with working hours including weekends if required
Good problem-solving and decision-making ability

Salary Budget - 30-35k