Property Billing Manager

Manage end-to-end property billing, including IPL, electricity, water, internet/fixed line, recurring charges, post-charge, deposit-related billing, and other property operational charges.

Ensure all billing calculations, supporting documents, approvals, and system postings are accurate and completed on time.

Monitor billing aging, outstanding cases, discrepancies, and pending approvals with clear PIC and target completion.

Control monthly and yearly tenant billing, including prorate, full payment, extension, and recurring charges.

Perform reconciliation between invoice, system data, payment, and actual billing components.

Identify billing errors and recurring issues, conduct RCA & CAPA, and improve the process to prevent recurrence.

Coordinate closely with Finance, Owner Relation, Customer Service, Operations, and other related teams to resolve billing issues.

Build and monitor billing dashboards covering accuracy, aging, outstanding cases, and operational risk.

Ensure proper SOP, approval flow, documentation, evidence, and audit trail.

Lead, coach, and control the Billing team to achieve SLA and accuracy targets.

Requirements:

Bachelor’s degree in Accounting, Finance, Management, Property Management, or related field.

Minimum 5 years of experience in Billing, Finance Operations, Property Administration, Account Receivable, or related functions, with leadership experience preferred.

Strong understanding of billing, reconciliation, invoice, recurring charges, and aging control.

Strong numerical and analytical skills with high attention to detail.

Advanced proficiency in Excel/Google Sheets and comfortable working with operational systems and large datasets.

Strong problem-solving and follow-up discipline.

Able to handle high-volume transactions and multiple deadlines.

Strong communication and cross-functional coordination skills.

High integrity and strong control mindset.

Willing to Full WFO in South Jakarta.