Claim Associate

About the role:

Claim Associate is a critical role for managing Total Loss (TLO) claims, coordinating replacement units, and handling payment. Manage unit Salvage and invoicing administration in line with SLA/Target that set. The role requires hands‑on involvement in TLO claim handling, coordination of replacement units, salvage management, and administration of invoicing and payments.

• Conduct analysis to determine Total Loss Only (TLO) status in accordance with applicable policies and guidelines.
• Communicate TLO decisions clearly and professionally to customers.
• Manage and coordinate the unit replacement and procurement process.
• Perform price comparisons and negotiate purchase costs for replacement or new units when required.
• Receive and verify invoices from service centers and/or vendors for accuracy and compliance.
• Coordinate with the finance team to ensure timely payment processing in line with SLA requirements.
• Perform claim cost reconciliation with relevant internal teams.
• Manage the collection, handling, and settlement of salvage in accordance with procedures defined by each insurance partner.

• Minimum Diploma or Bachelor’s degree in Business, Finance, Insurance, Operations, or a related field.
• Fresh graduates are welcome; experience in claims, vendor coordination, or administrative roles is an advantage.
• Have skills or knowledge on unit /part management.
• Basic understanding of Total Loss (TLO) claim concepts and replacement processes (training will be provided).
• Ability to support replacement unit coordination with vendors and logistics partners.
• Basic knowledge of invoice verification, including matching invoices with purchase orders and supporting documents.
• Ability to assist in payment processing and cost reconciliation in coordination with the Finance team.
• Familiarity with basic administrative and documentation processes.
• Ability to use standard office applications such as Microsoft Office and/or Google Workspace.