Customer Relations Executive & Office Administration

CUSTOMER RELATIONS EXECUTIVE & OFFICE ADMINISTRATIONAbout the Job

Eurokars Group Indonesia is seeking a proactive, service-oriented, and highly organized Customer Relations Executive & Office Administration to support the Luxury Brands Division
.

This role provides operational support to both the Marketing & Communications function and the General Manager
, playing a key role in delivering exceptional customer experiences, maintaining effective customer relationship management, supporting marketing initiatives and events, and ensuring efficient day-to-day administrative operations.

The position is responsible for three key functional areas:

• Office Administration / Personal Assistant to the General Manager
• Customer Relations
• Marketing Support

This role contributes to delivering a premium customer experience while supporting the efficiency and effectiveness of business operations across Eurokars Group Indonesia's luxury automotive brands.

• Provide administrative support to the General Manager, ensuring the efficient day-to-day management of schedules and priorities.
• Manage the General Manager's calendar, including appointments, meetings, and coordination with internal and external stakeholders.
• Coordinate domestic and international business travel arrangements, including travel requests, flight and hotel bookings, ground transportation, visa applications (where applicable), and travel itineraries.
• Prepare and process travel claims, expense reimbursements, and supporting documentation in accordance with company policies.
• Assist in preparing correspondence, presentations, reports, meeting materials, and other business documents as required.
• Maintain organized filing systems, confidential records, and company documentation.
• Monitor administrative approvals, document submissions, and other matters requiring the General Manager's review or endorsement.
• Liaise with internal departments and external business partners to facilitate effective communication and administrative coordination on behalf of the General Manager.
• Perform other administrative duties and ad-hoc assignments as directed by the General Manager.

• Maintain accurate customer records and ensure data quality within the CRM system.
• Support CRM campaigns, customer communications, and database maintenance.
• Assist the Sales and Marketing teams with lead administration and customer engagement activities.
• Support customer satisfaction initiatives while maintaining the premium service standards of the Luxury Brands Division.
• Welcome showroom visitors, ensuring a warm, professional, and personalized customer experience.
• Manage incoming telephone enquiries and direct customers to the appropriate department.
• Coordinate visitor hospitality, including refreshments and lounge readiness to ensure a premium showroom experience.

• Support the execution of marketing campaigns and brand activities across the Luxury Brands Division.
• Coordinate logistics for customer events, product launches, exhibitions, test drive programs, and affinity partnership activities.
• Assist in preparing marketing materials and event documentation.
• Coordinate marketing collateral and inventory management.
• Support content coordination for social media and digital marketing activities.
• Provide operational support for marketing projects and perform other duties as assigned by the Marketing & Communications Associate Manager.

• Bachelor’s degree in marketing, Communications, Business Administration, Hospitality, Public Relations, or a related field.

• Minimum 2 years of experience in Customer Relations, Marketing, Office Administration, Executive Assistance, Hospitality, or a similar role.
• Experience in the luxury automotive, hospitality, luxury retail, or premium lifestyle industry will be an advantage.

• Excellent interpersonal and communication skills in both English and Bahasa Indonesia.
• Strong organizational, coordination, and time management skills.
• High attention to detail with the ability to manage multiple priorities.
• Professional appearance and customer-oriented mindset.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with CRM systems is an advantage.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Proactive, adaptable, and able to work independently as well as collaboratively across departments.