Program Assistant - JIS Academy & Community Sports

Program Assistant - JIS Academy & Community Sports QUALIFICATIONS, EXPERIENCES AND ATTRIBUTES

Fluent in written and spoken English

Proficient in using Google Workspace (Gmail, Chat, Meet, Docs, Sheets, Slides, etc.)

Experience with graphic design tools (such as Canva, Adobe Photoshop)

Demonstrated experience providing high-quality customer service

Excellent time management and organizational skills. Proven ability to set priorities and schedule duties and assignments

Successful experience in collaborating with others and liaising with other departments

Identifies issues in advance and solves problems independently.

Flexible, loves to learn, and is open to feedback and new ideas.

Strong interpersonal skills with the ability to establish and maintain effective relationships with individuals from diverse cultural backgrounds, showing sensitivity and respect.

Clear commitment to Child Protection, safety, service learning, and environmental stewardship.

Serve as the primary point of contact for JACS customers, participants, parents, and service providers.

Greet visitors, answer phone calls, and respond to emails and inquiries promptly and professionally.

Resolve customer concerns and issues diplomatically, with a focus on customer satisfaction.

Ensure all interactions are consistent with the JACS Customer Service Commitments.

Provide administrative and operational support to the JACS team and programs.

Prepare attendance lists, class materials, signage, meeting schedules, and other administrative documents.

Assist with program logistics and day-to-day operational requirements.

Prepare work orders and coordinate the procurement of office supplies and other materials as required.

Maintain accurate and up-to-date JACS participant databases.

Process new registrations, update participant information, manage waitlists, and maintain accurate records.

Generate reports from the JACS registration system as required.

Verify all information for accuracy before it is published on the website or communicated to participants.

Maintain and update the JACS website to ensure program information is accurate and current.

Update program schedules, registration information, announcements, and other relevant content in a timely manner.

Review published information regularly and correct any errors or outdated information.

Manage JACS social media platforms to promote programs, events, activities, and services.

Develop and publish content, including photos, videos, graphics, captions, and announcements, in accordance with JIS communication guidelines and brand standards.

Coordinate with the JACS team to maintain a regular social media content calendar and ensure timely promotion of programs, registration deadlines, events, and activities.

Monitor social media comments, messages, and engagement, and respond or elevate inquiries as appropriate.

Ensure all social media content is accurate, appropriate, and compliant with JIS policies, including child safeguarding and privacy requirements.

Provide operational support for JACS events, including special programs, tournaments, showcases, and community activities.

Support events outside regular school hours, including evenings, weekends, and school breaks, as required.

Capture photos and videos of programs and events for marketing and promotional purposes.

Create posters, flyers, signage, and other promotional materials for JACS programs, events, and activities.

Work collaboratively with team members and provide support when priorities or operational needs require.

Support the onboarding and orientation of new team…