Operations Officer

We are seeking a highly organised, responsible, proactive, and detail-oriented Operations Officer to support the smooth and efficient day-to-day operations of the company.

The Operations Officer will be responsible for coordinating operational activities, monitoring processes, maintaining accurate records, communicating with internal teams and external partners, and ensuring that daily operations are completed efficiently and according to company standards.

Key Responsibilities

1. Daily Operations

Coordinate and monitor daily operational activities.

Ensure tasks and processes are completed accurately and on time.

Follow up on operational matters and resolve issues promptly.

Monitor operational schedules, deadlines, and deliverables.

Identify operational problems and elevate them to management when necessary.

2. Administration & Documentation

Prepare, organise, and maintain operational documents and records.

Manage reports, schedules, invoices, purchase orders, and other administrative documentation.

Ensure company records are accurate and up to date.

Assist with preparing daily, weekly, and monthly operational reports.

Maintain proper filing and documentation systems.

3. Coordination

Coordinate with suppliers, vendors, clients, contractors, and service providers.

Follow up on deliveries, orders, payments, appointments, and operational requirements.

Liaise with different departments to ensure smooth workflow.

Coordinate meetings, schedules, logistics, and other operational arrangements when required.

4. Monitoring & Reporting

Monitor operational performance and identify areas requiring attention.

Track ongoing projects, tasks, and deadlines.

Prepare regular updates and reports for management.

Maintain records of operational issues and follow-up actions.

Assist management in improving operational procedures and efficiency.

5. Staff & Team Support

Support staff with operational requirements and coordination.

Assist in arranging schedules, assignments, and daily activities.

Monitor attendance or work schedules where applicable.

Help ensure employees follow company procedures and operational standards.

6. Problem Solving

Respond quickly and professionally to operational issues.

Coordinate with relevant parties to find practical solutions.

Escalate significant issues to management in a timely manner.

Maintain a calm and professional approach when handling urgent matters.

Requirements

Diploma or Bachelor’s degree in Business Administration, Management, Operations, or a related field.

Fluent Bahasa Indonesia and English.

Previous experience in operations, administration, coordination, or a similar position.

Strong organisational and time-management skills.

Excellent attention to detail.

Good communication and interpersonal skills.

Proficient in Microsoft Office/Google Workspace.

Able to manage multiple tasks and priorities.

Strong follow-up and problem-solving skills.

Able to work independently and as part of a team.

Professional, reliable, responsible, and proactive.

Preferred Qualifications

Experience working in a fast-paced environment.

Experience coordinating vendors, suppliers, clients, or service providers.

Experience preparing operational reports.

Ability to work flexible hours when required.

Personal Attributes

The ideal candidate should be:

Highly organised

Proactive and resourceful

Reliable and responsible

Detail-oriented

Professional and discreet

Good at communication

Strong in follow-up

Able to multitask

Calm under pressure

Solution-oriented

Key Performance Areas

Performance will be assessed based on:

Efficiency of daily operations

Accuracy of documentation and reporting

Timely completion of tasks

Quality of coordination and follow-up

Problem-solving and responsiveness

Compliance with company procedures

Communication and teamwork