Ticketing Officer; PA to CEO

Manage flight, train, and other transportation bookings for employees, management, and business travelers.

Arrange domestic and international travel itineraries based on approved business travel requests.

Handle ticket issuance, rescheduling, cancellation, rebooking, and refund processes.

Coordinate with airlines, travel agencies, hotels, and other travel service providers.

Monitor travel schedules and provide timely updates regarding changes, delays, or cancellations.

Ensure all travel arrangements comply with company policies and approved budgets.

Maintain accurate records of tickets, itineraries, invoices, and travel-related documents.

Handle visa and immigration administration for foreign employees, business visitors, and other foreign nationals.

Coordinate the application, extension, and renewal of visas, KITAS, KITAP, work permits, and other immigration-related documents.

Prepare and verify required documents for visa and immigration applications.

Liaise with immigration offices, relevant government authorities, and authorized immigration agents.

Monitor visa and KITAS validity periods and ensure timely renewal or extension.

Coordinate arrival, departure, and other immigration-related arrangements for foreign employees and visitors.

Provide guidance to foreign employees regarding immigration procedures, required documentation, and compliance requirements.

Ensure all immigration administration is properly documented and handled in accordance with applicable regulations.

Minimum Diploma/Bachelor's degree in Business Administration, Tourism, Hospitality, International Relations, Law, or a related field.

Minimum 2-3 years of experience in corporate travel, ticketing, immigration, administration, or a similar position.

Hands-on experience handling visa, KITAS, work permit, and immigration administration for foreign nationals is required.

Familiar with Indonesian immigration procedures and documentation requirements for foreign employees.

Experience coordinating with immigration offices, government authorities, travel agencies, and/or immigration consultants.

Good understanding of domestic and international travel arrangements and ticketing procedures.

Proficient in Microsoft Office, particularly Excel.

Good command of English, both written and verbal, as the position will frequently communicate with foreign employees and external parties.

Strong administrative, organizational, and coordination skills.

Detail-oriented and able to manage multiple cases, deadlines, and documentation simultaneously

Strong follow-up skills and able to handle urgent or time-sensitive matters.

High level of integrity and confidentiality when handling personal and immigration documents.

Willing to work outside regular office hours when required for urgent travel or immigration matters.