Collection Admin Jr Supervisor

• Circulating various documents to management to facilitate the approval process for items specified in those documents (e.g., contract extensions, manpower planning, vendor partnerships, etc.).
• Directing, supervising, and coordinating all General Support Collection operations to ensure the achievement of administrative, reporting, and support SLA targets in accordance with established quality standards.
• Calculating and executing the manpower fulfillment process for the Collection team in coordination with the HR team.
• Monitoring the workflow of the Ops Support team to ensure compliance with expected standards regarding SLAs, output quality (reports, data entry, etc.), and the execution of Desk Collection IVR processes.
• Serving as the primary point of contact between Collection users and Collection Vendors to ensure the alignment of operational and strategic goals.
• Formulating, finalizing, and strictly monitoring the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Collection vendors.
• Overseeing the calculation of operational expenses and monthly invoices for Collection vendors based on performance data and contractual agreements, as well as processing and submitting payment requests within set deadlines.

• Bachelor Degree (S1) from Reputable University
• Minimum2 years of experience in a similar role
• Strong leadership skill
• Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs
• Strong communication and collaboration skills

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