More jobs:
Job Description & How to Apply Below
We’re a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced Customer Care (B2B)to drive efficiency, quality, and customer satisfaction.
Responsibilities- Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts.
- Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.
- Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.
- Escalate inquiries or issues to relevant departments and ensure proper follow-up.
- Full customer care role including retention of customers, upselling, and selling to existing clients.
- At least 3 - 5 years of experience in customer service, key account management, or retention (BPO, Automotive, or Telematics industry experience preferred).
- Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills.
- Customer-focused, solution-oriented mindset with strong problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proactive, organized, and self-motivated team player with a positive, can-do attitude.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×