Front Desk Agent | AYANA MidPlaza

We invite applications for the position of Front Desk Agent (Mandarin Speaker) at AYANA Mid Plaza, JAKARTA. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and assistance throughout their stay.

• Perform efficient check‑in and check‑out procedures for guests
• Manage reservations via online platforms and phone inquiries
• Provide information about hotel services and local attractions
• Handle guest complaints and issues in a timely manner
• Coordinate closely with housekeeping and maintenance departments to ensure guest satisfaction
• Maintain accurate records of bookings, payments, and guest interactions

• Having 2-3 years of experience in a similar role
• Ability to compute accurate mathematical calculations.
• to clearly and pleasantly communicate in English with guests/visitors, management, and co‑workers to their understanding, both in person and by telephone (Mandarin Speaker will be an advantage)
• Ability to provide legible communication and directions.
• Previous cashiering experience.
• Knowledge of computers. PMS Opera
• Strong communication and customer service skills
• Ability to work flexible hours, including weekends and holidays
• Familiarity with hotel management software is an advantage
• Strong organizational skills and a detail‑oriented approach