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Customer Service; Mandarin

Job in Daerah Khusus Ibukota Jakarta, Jakarta, Indonesia
Listing for: smi-indo
Full Time position
Listed on 2026-06-15
Job specializations:
  • Customer Service/HelpDesk
Job Description & How to Apply Below
Position: Customer Service (Mandarin)
Location: Daerah Khusus Ibukota Jakarta

Qualifications

  • High proficiency in Mandarin (spoken and written).
  • Detail-oriented and organized.
  • Proficient in Microsoft Office.
Job Description
  • Prepare and manage Sea Freight Transportation Agreements (SPAL).
  • Coordinate with the FAT Department for timely and accurate invoice issuance.
  • Coordinate with the Operations Department to ensure smooth service delivery.
  • Communicate vessel operational updates, schedule changes, and service disruptions to customers.
  • Follow up on outstanding and overdue customer payments.
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